Managed Services Engineer
Managed Services Engineer - Fully Remote (EST) - $110K-$130K + BonusAn established, privately held IT services firm is looking for a Managed Services Engineer to join a growing team. This role sits within a co‑delivery managed services model, where engineers act as trusted technical advisors and work closely with client IT teams. This is a strong opportunity for someone who enjoys deep technical ownership, client-facing work, and helping scale a high‑performing managed services practice.Your background:Strong hands-on experience in a Managed Services / MSP or enterprise IT environmentDeep experience with:Cisco Nexus switching (troubleshooting, firmware upgrades)Palo Alto 3000‑series firewallsMicrosoft 365 & Azure, including Azure networking and Microsoft Entra IDEnterprise backup solutions (e.g., Commvault, Beam, or similar)Broad infrastructure experience across:VMware vSphere / ESXi and Hyper‑VDell and HPE server platformsSAN / NAS storage (Compellent, EqualLogic, PowerVault, Isilon, Nexsan)Disaster recovery and data protection tools (Veeam, Datto, Rubrik)Comfortable with Linux administration and scripting (PowerShell, Bash, Python)Familiarity with monitoring tools (syslog, SNMP)Strong, customer‑facing communication skillsOpen to candidates with ~6+ years of experienceMust be located in the Eastern Time Zone (U.S.)The work you'll be doing:Owning technical delivery for managed services customers in a co‑delivery modelActing as a trusted advisor to client IT teams rather than a ticket-only engineerSupporting ~50 active customer environments across industries such as finance, healthcare, education, manufacturing, public sector, and technologyHandling:Infrastructure troubleshooting and escalationsFirewall and network changesBackup, DR, and recovery scenariosMicrosoft 365, Azure, and identity-related workParticipating in monthly customer meetings, roadmap discussions, and proactive planningTaking full ownership of tickets, projects, and monitoring within assigned accountsCollaborating closely with PMs, schedulers, and fellow engineers to deliver consistently high customer experienceIn exchange for your hard work you'll receive:Competitive salaryPerformance-based bonus, paid quarterlyComprehensive health and benefits packageFully remote work environment with Eastern Time hoursBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future™