Information Systems and Technology Manager

DuraTech Industries is a growing global Printing Manufacturer located in La Crosse, Wisconsin. We have been manufacturing labels, overlays and metal nameplates for a variety of Original Equipment Manufacturers (OEMs) in the automotive, computer, electronics, industrial and medical markets for the past 45 years. As our company expands, we need talented, forward-thinking team members to add to our team.We work hard at making a positive, challenging and engaging environment.We respect and value our people and recognize their diversity as a source of creativity. We value loyalty, dedication, hard work and pride in workmanship. We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement. Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.The Information Systems & Technology Manager is responsible for providing leadership, planning and technical support for the Information Systems and Information Technology functions. This role ensures the reliability, security, scalability, and efficiency of all enterprise systems, infrastructure, applications, and data resources that support Company operations. Participates in developing and maintaining custom applications and databases. Provides customer service to end-users (in-person, over the phone and via written communications) of company computer applications and platforms.Develops, mentors, and coaches internal technical resources; serves as subject matter expert for enterprise systems and applications.Leads digital transformation, automation, system modernization, and enterprise technology initiatives aligned with business strategy.Analyzes business processes and operational requirements to design, implement, and optimize software solutions (off-the-shelf and custom) that improve efficiency, integration, and performance across departments and subsidiaries.Evaluates, recommends, and manages technology investments, system upgrades, vendor partnerships, and external service providers.Oversees system integrations, including EDI solutions and custom interfaces between third-party and internal applications, ensuring data accuracy and process continuity.Directs internal software development activities, including database design, table creation, functions, stored procedures, reporting optimization, and system performance tuning.Ensures enterprise data integrity, system security, backup processes, disaster recovery, and business continuity planning.Establishes and maintains IT governance framework, policies, standards, cybersecurity controls, and best practices to ensure compliance and risk mitigation.Manages IT infrastructure including servers, networks, cloud platforms, hardware, telecommunications, and cybersecurity systems, ensuring high availability and performance across plant and office locations.Leads system implementations, enhancements, upgrades, and ongoing optimization projects to support operational excellence including integration of artificial intelligence.Develops and maintains system documentation, user manuals, and technical reports to support training, maintenance, and audit requirements.Assesses needs, recommends AI solutions, configures tools, provides training, and ensures safe, effective, and compliant use of AI.Drives training, adoption, and workflow redesign efforts to maximize efficiency, compliance, and business impact of AI-driven improvementsSets departmental goals in alignment with the company objectives and obtains planned results.Plans, organizes, directs and coordinates the work of department team members for effective and efficient operations. Carries out supervisory responsibilities in accordance with organizational policies and procedures. Follows laws and regulations with regards to Human Resources and safety. Interviews, hires, and trains team members; develops work schedules; authorizes leave, PTO and overtime; reviews performance; disciplines team members; and addresses complaints and resolves problems. Ensures a safe work environment for all team members, identifying potential hazards and enforcing compliance with applicable occupational safety and health regulations.Conducts meetings to communicate department and company changes. Recognizes achievements and promotes team member development for the purpose of enhancing knowledge and proficiency of team members. Creates an atmosphere that promotes team cohesiveness. Creates and maintains an organizational culture which encourages innovation, collaboration, excitement, commitment and a sense of urgency toward goals and continuous improvement. Challenges team members to question the status quo and ensure that all aspects of the design, development and support process are optimal.QualificationsBachelor’s Degree in Information Systems or Information Technology or equivalent required. Minimum of five (5) years of experience in information systems or technologies required.Experience with AI tools, automation platforms, or digital transformation projects required.Experience with ERP/MRP required.Experience in end user interaction or Help Desk preferred.Experience with source control tools and mission critical 24x7 systems preferred.Skills and abilities crucial to success in this roleWorking knowledge of Windows, Windows Server and Microsoft Office applications including maintenance and troubleshooting.Working knowledge of Telerik and Microsoft SQL 2017.Working knowledge of EDI systems.Working knowledge with automation systems (i.e. SSIS, SSRS, VisualCron) preferred.Fluent knowledge in Node.js, Express, and JavaScript. Additional knowledge in C#, .NET, and jQuery are preferred.Working knowledge of Microsoft Visual Studio, Visual Studio Code, and SSMS preferred.Working knowledge of Microsoft Server applications including maintenance and troubleshooting.Knowledge in building and deploying complex web systems, which apply scalability, accessibility, and security principles with custom full stack components.Ability to work proficiently in Outlook, Excel, and Word.Knowledge of database concepts and information models.Knowledge of business processes and how technology enables those processes.Detail oriented with strong analytical, numerical, planning and analytics.Ability to simplify technical concepts for non-technical audiences.Excellent verbal and written communication skills.Strong organizational and planning skills.Effective training and problem solving skills.Ability to work effectively with all levels of team members and management.Ability to manage multiple tasks and priorities and easily adapt to changing situations.Ability to work independently without continued support from others.