PAS Supervisor - Outpatient

Patient Access SupervisorTampa Bay areaOn-Site role (Contract-to-hire, 6 months)$25.00–$29.00 per hourShift: Mon–Fri, 5:00am–4:30pmABOUT THE ROLEOur client, a large acute care hospital in the Tampa Bay area, is seeking an experienced Patient Access Supervisor to lead and oversee outpatient registration operations. This contract-to-hire position is responsible for supervising a team of 15–20 staff, managing registration for surgical, radiology, and ancillary modalities, and providing coverage across multiple departments including the Women's Center, Breast Care Center, therapy registration, and Medical Office Building (MOB). The supervisor will monitor key performance indicators, drive process improvements, ensure compliance with healthcare regulations, and participate in staffing coverage as needed. The ideal candidate will have a strong background in outpatient authorizations, referrals, and denials management, proven leadership experience in a hospital or health system environment, and a commitment to high standards of accuracy and patient service.WHAT YOU'LL DOSupervise and lead a team of 15–20 Patient Access/Registration staff within the outpatient central registration areaOversee registration operations for surgical, radiology, and all other outpatient modalitiesProvide coverage and support for registration in the Women's Center, Breast Care Center, therapy registration, and Medical Office Building (MOB) as neededMonitor and manage daily KPIs including collections, denial rates, registration accuracy, and work queue activityMaintain and review departmental reports; identify trends and drive process improvement initiativesParticipate in staffing coverage, stepping in directly when call-outs or absences occurConduct performance management activities including scheduling, time tracking, mentoring, coaching, and progressive disciplineTrain and evaluate staff to maintain high accuracy standards and reduce denials and write-offsEnsure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and proceduresPartner with ancillary departments and support cross-functional staffing coordinationStay current with managed care updates and communicate changes to the teamWHAT YOU BRINGMinimum 2+ years of supervisory or team lead experience in a healthcare setting3–5 years of Revenue Cycle Management (RCM) experienceDemonstrated experience with outpatient authorizations, referrals, and denials managementHospital-based experience required (small group practice experience alone will not meet the bar)Demonstrated ability to manage KPIs, work queues, and team performance metricsProficiency with EMR systems and Microsoft Office suiteKnowledge of insurance, financial clearance, and patient access operationsStrong communication, problem-solving, and customer service skillsAbility to step into coverage roles as neededHigh School Diploma or GED required; Associate's Degree preferred (RHIT or RHIA accepted)Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related fieldPreferred certifications: Certified Healthcare Access Associate (CHAA) via NAHAM or Certified Revenue Cycle Representative (CRCR) via HFMAJ-18808-Ljbffr