To Go Operations Lead for Online Orders

Category/Area of Expertise: Retail OperationsJob Requisition: 502822Address: USA-NC-Greensboro-4709 Lawndale DriveStore Code: Store 02695 Front End (7236826)Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid-Atlantic states.PRIMARY PURPOSEResponsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers.Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.DUTIES AND RESPONSIBILITIESManages the Food Lion To Go operations, including hiring, training and developing department associatesSupervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reportsMaintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle timeProviding leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and StrategySupport the achievement of budgeted financial and operating resultsProactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properlyEnsure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable itemsRole model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectationsControls store's expenses through proper ordering, care for supplies and equipmentUnderstand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintainedHas a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operationsObserves and corrects all unsafe conditions that could cause associate or customer accidentsRecords and reports all associate and customer accidents in accordance with established Food Lion proceduresEnsures compliance with local, state and federal regulationsAdheres to all company guidelines, policies and standard practicesMaintains security standardsSuccessfully complete Computer Based Training (CBT), Training Packet and Training Aid coursesProvides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodationsSupport Front End operations as needed. Duties may include:Greet each customer and uses his or her name whenever possibleIdentify customers needing assistance and offers to take the customer's order to their carRetrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practiceReport any register or FL2GO equipment malfunction to the Customer Service Manager or MODPerforms all other duties as assignedQUALIFICATIONSA high school graduate or equivalent preferredAbility to lead and manage a teamStrong understanding of store operations and merchandising techniques preferredExcellent interpersonal, organizational, communication and customer service skillsAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to use technical information to solve problemsMust meet minimum age requirements to perform specific job functionsMust be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditationPHYSICAL REQUIREMENTSStand 100% of the time with occasional walking short distancesAbility to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or floatPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasionBe able to handle a variety of substances associated with cleaning and packaging materials, and household cleanersFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weatherHave sufficient visual ability to check invoices, dates, and other written documentsPREFERRED REQUIREMENTSAbility to use computers and other communication systems required to perform job functionsAbility to use hand held computers for orders, mark downs, scan outs, and inventoryFood Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientationJ-18808-Ljbffr