Patient Access Associate 2 - Inova 360 Concierge

Job DescriptionInova Physician Services - Inova 360 Concierge Medicine- Fairfax is looking for a dedicated Patient Access Associate 2 to join the team. This role will be Part-time (20 hours) Day Shift: 8:30 a.m. - 5:00 p.m.Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits:Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.Work/Life Balance: offeringpaid time off and paid parental leave.Patient Access Associate 2 Job Responsibilities:Expresses sincere concern and empathy when dealing with customer complaints.Accesses appropriate systems/services to confirm insurance coverage or other means of payment.Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.Identifies and communicates payroll authorization and referral requirements to patients.Explains insurance benefits and patient liability by using appropriate communication methods/styles.Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.Minimum Qualifications:Education: High School or GEDExperience1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience.Preferred Qualifications:Healthcare experience preferredResponsibilities Greet and welcome patients in a friendly and professional manner. Manage patient appointments, ensuring efficient scheduling and timely reminders. Collect and verify patient information, including insurance details, to ensure accurate records. Assist with patient registration, ensuring all necessary forms are completed. Provide accurate and timely information to patients regarding their healthcare services. Maintain a clean and organized front desk area, ensuring a pleasant patient experience. Handle patient inquiries and concerns, offering prompt and courteous assistance. Collaborate with the healthcare team to ensure smooth patient flow and efficient care delivery. Adhere to strict confidentiality and privacy policies, protecting patient information. Continuously seek opportunities to enhance patient satisfaction and improve overall patient access.Qualifications High school diploma or equivalent; relevant certification or degree preferred. Minimum 1 year of experience in a healthcare or customer service role. Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse patient populations. Strong organizational skills and attention to detail. Proficiency in using computer systems and healthcare software. Ability to work independently and as part of a team, demonstrating a positive and collaborative attitude. Flexibility to adapt to changing work schedules and patient needs. Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities. A compassionate and empathetic approach to patient care. Commitment to ongoing professional development and staying updated with industry trends.About UsWe are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.