Administrative Professional/Administrative Support Trainee

Job TypeFull-timeDescriptionAdministrative Professional/Administrative Support TraineeStart Your Career in Insurance -Front Desk - Customer Service FocusLocation: Fairlawn, OhioEmployment Type: Full-Time and in-personHours of work: 8:00 am - 4:30 pmJob SummaryThis position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It's an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you'll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency.Do you possess the following qualities and experience? Please keep reading!You deliver warm, professional service, whether in person, over the phone, or via emailYou keep information accurate and organizedYou manage multiple small tasks efficiently and with strong attention to detailYou maintain confidentiality when handling sensitive documentsYou adapt well to changes and stay on top of daily office needsResponsibilitiesFront Desk & Customer Support o Greet guests and provide a polished, friendly first point of contact o Handle incoming calls and route them appropriately across multiple office locationso Respond to general inquiries with professionalism and excellent customer serviceo Manage incoming and outgoing mail, packages, and electronic documentsOffice & Administrative Taskso Enter basic client activity and data into agency systems as directed o Scan, organize, and distribute documents including mail and faxeso Prepare mailing labels and assist with small clerical tasks throughout the dayo Maintain office supplies, including ordering, stocking, and monitoring postageo Keep the office environment tidy, organized, and welcomingGeneral Agency and Department Supporto Assist with miscellaneous office tasks and serve as the go-to person for routine needs o Help deposit payments and secure funds according to office procedureso Support team projects and administrative needs, as assignedBenefits IncludeCompany-funded health savings account (HSA)Life insurance, short and long-term disability insurance401(k) with employer matchPaid time off, including summer hours and paid parental leaveAnd much more!About Us With 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain's Cleveland Business.Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.If you're passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you'll thrive at SeibertKeck Insurance Partners.Our competitive edge comes from:Regional specialization and deep market knowledgeClient education that emphasizes prevention over reactionAccess to regional, national, and international insurance marketsA reliable in-house claims service team that advocates for clients when it matters most At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners. We're proud of where we've been, and even more excited about where we're going!Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.RequirementsQualifications We're SeekingHigh school diploma or GEDComfort with Microsoft Office, online tools and ability to learn new systemsStrong communication and customer service skillsProfessional, reliable, and friendly demeanorAbility to multitask, prioritize, and stay organizedWillingness to learn the basics of insurance and agency operations