Clinical Pharmacy Specialist - 249324

This position plays a key role in delivering high-quality patient support, helping individuals with complex health conditions access and manage their specialty medications. You will serve as a central point of contact for patients, providers, and insurance partners, ensuring seamless communication and coordination throughout the care process. This is a great opportunity to contribute directly to patient outcomes while guiding individuals through often complicated treatment pathways.In this role, you will report to pharmacy leadership and work closely under the guidance of a licensed pharmacist to support patients from onboarding through ongoing therapy. Responsibilities include entering and reviewing prescription information, validating patient details, and assisting with medication fulfillment. You will also manage inbound inquiries, coordinate medication access, and collaborate across teams to support a smooth patient experience.Key Responsibilities:Guide patients through specialty pharmacy processes, ensuring they understand how to access and receive their medicationsRespond to patient inquiries with professionalism and empathy, routing or resolving concerns as appropriateConnect patients with support resources such as financial assistance programs or other external servicesEnter and process prescription information, including requesting new orders or clarifications from providers under pharmacist oversightPartner with patients, providers, and payers to facilitate approvals and timely delivery of medicationsCoordinate with clinical teams and external pharmacies to ensure continuity of careMaintain accurate and detailed documentation of patient interactions, medication status, and insurance updates within internal systemsEnsure compliance with all privacy regulations, including proper handling of protected health informationAssist with troubleshooting pharmacy-related issues, including portal navigation and system questionsCollaborate with internal teams and external stakeholders to resolve patient concerns and improve service deliveryParticipate in team discussions, contributing ideas for process improvements and staying current on updates in medications, programs, and policiesSupport additional projects and initiatives as neededFirst 90 Days:Gain proficiency in internal systems, workflows, and pharmacy operationsBuild strong working relationships with patients, providers, and partner organizationsContribute to identifying opportunities to enhance processes and improve the patient experienceWhat Will Help You Succeed:Strong written and verbal communication skills with a focus on empathy and clarityHigh level of organization and attention to detailAbility to manage multiple priorities while maintaining accuracy and efficiencyFamiliarity with pharmacy systems and patient management toolsWorking knowledge of insurance processes, prior authorizations, and patient assistance programsAbility to work both independently and collaboratively within a teamCommitment to maintaining patient confidentiality and delivering high-quality careProblem-solving mindset with a proactive approach to challengesFlexibility in a fast-paced, evolving environmentProfessional and positive attitude in all interactionsQualifications:Required:Active Pharmacy Technician registration in IllinoisAt least 2 years of experience in a pharmacy, healthcare support, or call center environmentProficiency with Microsoft Office (Excel, Word, Outlook)Flexibility to work scheduled hours as business needs evolvePreferred:Bachelor’s degree or equivalent experienceBackground in specialty pharmacyExperience in a start-up environment, pharmacy, or PBM settingNational Pharmacy Technician Certification (PTCB or ExCPT)