Analyst, IT Operations - 3rd Shift

Analyst, IT OperationsThe "Analyst, IT Operations" will be based in Austin, Texas, reporting to the IT Manager. In this role, you will be in-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable. This is a 3rd shift position requiring availability during the weekend.Responsibilities:Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.Ensure proper backup and retention policies are in place to ensure minimum data loss to the business in case of failures.Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers, and cross-functional teams.Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.Establish and assure adherence to budgets, schedules, work plans, and performance requirements.Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.Working with various teams to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.Communicate with system users, vendor support and investigate, troubleshoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.Perform and track change management and publish performance metrics.Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.Qualifications:Typically requires a Bachelor's degree or equivalent experience and training.Typically requires 6-12 months of related experience.Basic skills using SQL.Basics of Programming / scripting.Basic skills in Relational databases, Open-Source databases.Basics of Troubleshooting, Log analysis, and data analytics.General understanding of system architectural concepts and methodologies.Collaboration skills and passion for technical challenges and operations support.Different IT Analyst position may require different knowledge of application, skillset, or tool. Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.What you'll receive for the great work you provide:Full range of medical, dental, and vision plansLife InsuranceShort-term and Long-term DisabilityMatching 401(k) ContributionsVacation and Paid Sick TimeTuition ReimbursementJob Category: ITIs Sponsorship Available? NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).