Customer Service Representative

Customer Service Representative Earn up to $55k annually with multiple income sources!Base Pay: $20/hr based on experience!Performance incentives up to $325/month for booking rate, call quality, and overall teamwork!SPIFFS!Restoration referral: $50-$200 based on final invoice amountMembership sales: $20 each saleHappy calls/selling aging estimate: $205-star review: $20Monthly breakfast with prizes & rewards!Potential annual earnings: up to $55k annually depending on your skills, performance, and drive!Location: Cumming, GAHours:Full-time, 8-hour shiftFlexible availability requiredWeekend shifts requiredBenefits:Multiple streams of income!$3,000 employee referral bonus for finding our next commercial & residential technician!Medical, dental, and vision insuranceLife insurance: $50,000 company-paid policyShort and long-term disabilityLegal shield401(k) retirement plan with company matching up to 2%Up to 3 weeks paid vacation (based on tenure)Flexible scheduling + start timesReal opportunities for growth and advancementWe're committed to your growth through regular 1:1 coaching and weekly trainingwhether it's building soft skills or learning company protocols, we make sure you have the tools to succeedRequirements:Strong teamwork, collaboration, and a positive, can-do attitudeExcellent communication skills with a professional and friendly phone presenceAbility to multitask and stay organized in a fast-paced environmentHigh energy, enthusiasm, and a commitment to delivering top-notch customer careComputer proficiency (ServiceTitan experience is a plus)Dependability, punctuality, and strong attention to detailSummary:Join RooterPLUS! as a Customer Service Representative earning up to $55k annually through multiple revenue streams! In this fast-paced role, you'll handle inbound calls, schedule services, update customer accounts, and support daily office operations with top-tier professionalism and care.The ideal candidate is a motivated, customer-focused professional with flexible availability, including evenings and weekends. A positive attitude, strong communication skills, and a team-oriented mindset are essential for thriving in our supportive, high-energy environment.What you'll do:Be the first point of contact for customers, creating a positive and memorable experience.Receive inbound calls, schedule services, and keep customers updated throughout the day.Accurately maintain customer accounts in ServiceTitan and handle purchase orders and payments.Provide clear, empathetic communicationbuilding strong relationships with both customers and teammates.Support office operations with general administrative duties.Benefits:401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceBonus/incentive pay based on performanceRestoration referral moneySchedule:Day shiftEvening shiftWeekend availability