Service Manager

Job Description We are seeking an experienced and results-driven Service Manager to lead daily operations in our brand-new, high-capacity Ford service facility. This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining Ford brand standards. The ideal candidate is a strong leader with dealership service management experience who can develop teams, streamline processes, and grow the department.Key ResponsibilitiesDepartment OperationsOversee all daily operations of the service department in a high-volume Ford dealershipEnsure efficient workflow between advisors, technicians, dispatch, parts, and warrantyMonitor shop productivity, efficiency, and effective labor rate to drive profitabilityMaintain proper staffing levels and technician utilizationImplement and maintain dealership service processes and operational standardsCustomer ExperienceEnsure an outstanding customer experience from write-up through vehicle deliveryResolve escalated customer concerns professionally and promptlyMonitor CSI scores and implement strategies to improve customer satisfactionPromote service retention and long-term customer relationshipsTeam Leadership & DevelopmentRecruit, train, and develop service advisors, technicians, and support staffLead daily service meetings and performance reviewsSet clear performance expectations and accountability standardsFoster a culture of teamwork, efficiency, and continuous improvementFinancial PerformanceManage departmental budgets, labor gross, and expense controlTrack key performance metrics including:Effective Labor Rate (ELR)Hours per Repair Order (HPRO)Technician Productivity & EfficiencyParts-to-Labor RatioDrive revenue growth through maintenance programs, service campaigns, and upsell opportunitiesCompliance & SafetyEnsure compliance with Ford policies, warranty procedures, and dealership standardsMaintain OSHA safety requirements and a clean, organized shop environmentOversee warranty administration and proper documentationQualifications3+ years of automotive service department leadership experience (Ford experience preferred)Strong knowledge of dealership service operations and fixed operations metricsProven ability to manage high-volume service departmentsExcellent leadership, communication, and team development skillsStrong understanding of dealership management systems and service technologyAbility to analyze performance metrics and implement improvement strategiesPreferred ExperienceFord dealership experienceExperience managing a large or high-capacity service facilityExperience implementing service process improvementsWhat We OfferCompetitive compensation package (base salary + performance bonuses)Opportunity to lead a brand-new, state-of-the-art Ford service facilityHealth, dental, and vision insurancePaid time off and holidaysCareer advancement opportunities within a growing dealership organization