Amatista Manager

Loews Sapphire Falls Resort Food and Beverage ManagerAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.Essential Functions and ResponsibilitiesMaintains outlet staffing levels so as to provide for optimal performanceRepresents the Director of Food and Beverage in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresResponsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory controlPersonally supervises outlet activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experiencePrepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelinesReviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishesCommunicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expectedInterviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameCoaches, counsels, retrains employees as needed to ensure superior levels of performanceAttends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotelAttends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activitiesEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceVisible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room serviceOther duties as assignedSupportive Functions and ResponsibilitiesPromotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAddresses guests by their names at all timesIs friendly, sincere, and professional to make guest(s) feel importantQualificationsThorough knowledge of all matters related to the proper administration of "up-scale" food service operations.Five to seven years progressive leadership experience in hotel or free standing "quality" food service operation required.Effective management, leadership, organizational and communication skills required.Proven experience working in high-volume Food and Beverage operations preferred.Strong organizational skills.Excellent guest service skills.Ability to communicate effectively in English verbally and written with team members, leaders and guests required.Must be able to work a flexible schedule, nights, weekends and holidays as required.