FRONT OFFICE MANAGER

Save this jobEmailTweetFacebookLinkedInCompensation: $70,000 to $75,000 per yearDescriptionJoin the Source Hotel!If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!.Your RoleWe are currently seeking a Front Desk Manager to join and contribute to the success of the Source Hotel by creating positive experiences for every guest who visits the hotel by being welcoming, friendly, attentive, and supporting service staff during each dining engagement for excellent service.Job OverviewProvide guidance and leadership to the Front Desk, ensuringconsistent compliance with hotel policies, and quality guest service. Indirectlyoffers supervision for the entire hotel as well as making policies and developingplans for carrying out work programs.Reports ToGeneral ManagerEssential Job Functions Implement and manage hotel’s daily quality process including goalcommunication, associate improvement, compliance with Crescentstandards of product and performance, service recovery and problemresolution. Disseminate feedback from comment cards, guest satisfactionand service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolveproblems, provide open communication, and recommend disciplineand/or termination when appropriate. Communicate both verbally and in writing to provide clear direction tostaff. Observe performance and encourage improvement. Monitor hoteloccupancy and make staffing adjustments accordingly. Supervise andreview cost and inventory controls. Field guest complaints, conducting thorough research to develop themost effective solutions and negotiate results. Prepare writtencorrespondence to guests. Listen and extend assistance to resolveproblems such as price conflicts, insufficient heating or air conditioning,etc. Remain calm and alert especially during emergency situations andheavy hotel activity. Plan and implement detailed steps or problemresolution by using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating, and staffing ofthe Front Office including Front Office, Bell Staff, Reservations,Concierge, Guest Services, and Transportation Services. Plan, organize, chair, attend and/or participate in various hotel meetingssuch as: Staff Meetings, Rooms Division Meetings, Executive CommitteeMeetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.Required Skills And AbilitiesMust have the ability to communicate in English. Self-starting personality with an evendisposition. Always maintain a professional appearance and manner. Cancommunicate well with guests. Must be willing to “pitch-in” and help co- workers withtheir job duties and be a team player. Requires the exercise of considerable managerialskill as position involves frequent decisions, meeting of deadlines, negotiations ofcontracts of vendors, analytical ability and the planning, organization development andcoordination of large-scale work projects. Ability to effectively deal with internal andexternal customers, some of whom will require high levels of patience, tact, anddiplomacy to defuse anger and collect accurate information and resolve conflicts.Complex mathematical skills and considerable skills in the use of a calculator to preparecomplex mathematical calculations without error, i.e. budgets, forecasting. Ability to bemobile for significant distances between and within buildings on the property. Ability toobserve performance and detect signs of emergency situations and respond with properaction.PERFORMANCE STANDARDSCustomer SatisfactionOur customers are what we are about. One of the keys to a positive guestexperience is positive interaction with Crescent staff. It is essential that youalways remain professional, and that you treat all guests and associates withcourtesy and respect, under all circumstances. Every Crescent associate is aguest relations ambassador, every working minute of every day.Work HabitsTo maintain a positive guest and associate experience, your work habits shouldalways meet and strive to exceed hotel standards for work procedures, dress,grooming, punctuality, and attendance. You should be adaptable to change inyour work area and in hotel procedures with a willingness to learn new skillsand/or improve existing ones, can solve routine problems that occur on the joband ask for help whenever you are not sure how to do something.Safety & SecurityThe safety and security of our guests and associates is of utmost importance toCrescent. Every Crescent associate should adhere to the hotel security policiesand procedures, particularly regarding key controls, lifting heavy objects, usingchemicals, and effectively reporting safety hazards and safety concerns.NoteThis description excludes non-essential and marginal functions of the positionthat are incidental to the performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be allinclusive. Rather, they represent the typical elements and criteria consideredEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Save this jobEmailTweetFacebookLinkedIn