Area Service Manager

Company: SimplyHome Job Title: Area Service Manager Department: Maintenance / Service Reports to: Director of Service Status: Full Time / Salary / Exempt Job Summary: We are actively seeking an experienced Area Service Manager. This position will be responsible for coordinating a group of highly skilled technicians as well as participating in resolving complicated maintenance requests, training new service techs and ensuring adherence to all company maintenance processes, procedures and standards. The following bullets are presented but not limited to. Duties/Responsibilities: Manage a team of 2 to 15 highly skilled technicians Having the knowledge and ability to perform home maintenance tasks and manage complex projects. Ability to diagnose complex home maintenance issues. Training new Technicians in company policies, procedures, standards and maintenance tasks. Providing field support for Service Technicians on complex issues. Up to 25% of travel may be required. Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters). Keep up to date notes and documentation on each work order within our software programs. Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order. Cover Service Technician’s territory when they are on PTO. Manage and ensure there is enough work coverage of techs in all of Houston during the entire year. Required Skills/Abilities: Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele. Excellent time management skills, detail-orientation and ability to multi-task and prioritize work. Strong decision-making and problem-solving skills, along with advanced conflict resolution skills. Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization. Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary. Able to work in an equitable, inclusive, and diverse environment. The Company is committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds. Ability to lift 50lbs and walk up and downstairs. Must have a valid driver’s license and clean driving record (including toll tags) for the last 5 years. Education and Experience: Associate degree or 3 plus years' maintenance / service management experience Property Management software experience a plus About Us: As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas. Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor. Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #simplycareers