IT Support Engineer

Overview In this role you will monitor and maintain IT devices across office, manufacturing, and warehouse environments, providing timely hardware and software support. You will resolve incidents, diagnose issues, and implement preventive measures, leveraging AI-assisted tools to speed troubleshooting and documentation. You will manage end-user experiences, provisioning, and decommissioning equipment while upholding security and ITIL-aligned processes. This position offers hands-on impact in a manufacturing-enabled logistics setting and opportunities to influence policy and workflow improvements. Compensation / BenefitsMedical, dental & vision401(k) retirement planLife Insurance (Vol-Life & AD&D)Short and long-term disabilityHSAPTO / paid time off ResponsibilitiesInstall and configure hardware, software, systems, networks, printers, mobile devices, and shop-floor devicesMonitor and maintain IT infrastructure across multiple environmentsRespond to service issues and requests promptlyProvide technical support to corporate and manufacturing/logistics teamsSet up accounts and provisioning via endpoint management toolsRepair, replace, and decommission equipment as neededUtilize AI-assisted tools to accelerate troubleshooting and knowledge transferTest new technology and document processesSupport basic cybersecurity hygiene for devices and users Key requirementsAssociate degree in Computer Science or related field; bachelor's preferredMinimum 3 years of relevant experienceIndustry certifications such as Microsoft, Cisco, or CompTIAKnowledge of Microsoft 365, Windows OS, and cloud-based endpoint management (e.g., Intune, JAMF)Strong networking knowledge, especially layer 1 and 2; familiarity with wireless Wi‑Fi in warehouse/manufacturing settingsExperience with ERP/WMS or manufacturing/logistics systems is a plusFamiliarity with AI-assisted productivity/tools (e.g., Copilot); ITIL experience; ServiceNow is a plusPrior experience with security practices (patching, endpoint protection, phishing awareness)Customer service orientationStrong problem-solving abilityClear communication and documentationWindows operating systemsMicrosoft 365Office 365