IT Operational Support

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.IT Operational SupportWhy We Have This RoleOur team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.How You’ll Find SuccessThe successful candidate will be responsible for providing internal customer support, troubleshooting and solutions related to end-user Mac and Windows computers, VoIP phone system, video conferencing solutions and other platforms and services. Implement, maintain and monitor performance and health of backend and infrastructure systems within the scope of work.How You’ll GrowQualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilising cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.Things You’ll DoOperate laptop and desktop lifecycle at Qualtrics in EMEA region by using the vendor(s) with matching capabilities selected in partnership with Procurement, following the global established process and improving it to match regional conditions.Operate computer peripherals provisioning process at Qualtrics in EMEA region by using the vendor(s) with matching capabilities selected in partnership with Procurement, following the global established process and improving it to match regional conditions.SQL analytics: being able to turn employee and IT incident and service request data in MySQL database into information useful for optimizing IT servicesCoding: able to interpret brief statements such as HTTPs API calls and write basic SELECT & SELECT with JOIN SQL statementsOperate and troubleshoot automated processes for laptop configurationManage equipment disposal and recycling in accordance with the current Information Security Policy and country-specific accounting practices.Manage IT Asset records, entering information about assets changing state into appropriate systems. Regularly monitor accuracy of asset records for APJ assets and take remedial action to improve accuracy and availability of recordkeeping. Respond to audit inquiries seeking evidence of compliance with audit control objectives.Be the primary SME for 1-2 regionally scoped services in the IT portfolio. A service is a tool IT operates in their line of business or a product IT administers for the end users.Respond to IT service desk requests and provide solutions based on documentation written by senior team members.Educate employees about IT processes and self-service options as part of providing responses to incoming requestsSupport desktop equipment (computers, phones, etc.): triage incoming requests, identify root causes, take remedial action as prescribed by documentation, escalate to senior team members if a case does not fit any of the known solutions.Manage the technology component of employee onboarding/departure process: set up laptops for new hires, distribute peripheral equipment according to the established process, monitor incoming tickets for laptop provisioning requestsRoutinely propose updates to problem solving documentation when encountering outdated or absent articlesWhat We’re Looking For On Your ResumeExcellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.A minimum of 2 years experience as a 2nd or 3rd tier IT Support EngineerA degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 yearsMac OS X - complete understanding of the UI and user-configurable settings.Windows - familiarity with administrati At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.Senior AccountantWhy We Have This RoleQualtrics is looking for an energetic and self-motivated individual to join our Finance team. We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides. This is a job for a well-spoken, hard-working and self-starting accountant with excellent social skills. If you enjoy working in a fast-paced environment on a daily basis, this job may be a good fit for you! This role will have opportunities to work cross functionally with other teams in Finance and other parts of the businessHow You’ll Find SuccessAssist in month, quarter and annual finance close processesPrepare journal entries and prepare reconciliations in accordance with US GAAPWork closely with internal and external auditorsAssist in the preparation of schedules and financial statements for quarterly reviews and annual auditsAssist in the formulation of internal controls and policies to comply with Sarbanes-Oxley (SOX) and best practicesAutomate accounting processes as well as other business processesAssist in researching accounting guidance and analyze how it affects the CompanyHelp with other accounting duties and ad-hoc requests as they comeHow You’ll GrowQualtrics is looking for an energetic and self-motivated individual to join our Finance team. We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides. This is a job for a well-spoken, hard-working and self-starting accountant with excellent social skills. If you enjoy working in a fast-paced environment on a daily basis, this job may be a good fit for you! This role will have opportunities to work cross functionally with other teams in Finance and other parts of the business.Things You’ll DoAssist in month, quarter and annual finance close processesPrepare journal entries and prepare reconciliations in accordance with US GAAPWork closely with internal and external auditorsAssist in the preparation of schedules and financial statements for quarterly reviews and annual auditsAssist in the formulation of internal controls and policies to comply with Sarbanes-Oxley (SOX) and best practicesAutomate accounting processes as well as other business processesAssist in researching accounting guidance and analyze how it affects the CompanyHelp with other accounting duties and ad-hoc requests as they comeWhat We’re Looking For On Your ResumeBasic Master’s degree in Accounting and 2+ years of relevant experience OR Bachelor’s degree in Accounting and a minimum of 4 years of accounting experienceExcellent problem-solving and analytical skillsAbility to remain flexible in a fast paced and rapidly changing environmentKnowledge of generally accepted accounting principles (GAAP)Able to work within a team environment effectively, as well as function independentlyGreat oral and written communication skills to interact with upper levels of managementPreferred CPA certification or working towards a CPA licenseExperience with NetSuite, VBA macros, AI and other data analytics toolsWhat You Should Know About This TeamWe are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides.This is a job for a well-spoken, hard-working and self-starting accountant with excellent social skills.If you enjoy working in a fast-paced environment on a daily basis, this job may be a good fit for you!Our Team’s Favorite Perks And Benefits CPA reimbursement for study materials and exams$5000 bonus after passing all 4 parts of the CPA exam$1,200 wellness bonus$1,800 experience bonus to spend on any experience of your choiceCatered meals everyday, in office snacks, and cafeThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.