Associate Technical Program Manager, PAR Retail

Hi there! Have you noticed that the restaurant industry is changing? We are PAR and our purpose is: To deliver solutions that connect people to the restaurants, meals, and moments they love. At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth. Position Description: The Associate Technical Program Manager plays an integral part in guiding PAR Retail's customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to thoughtfully interpret data, strategically present recommendations to increase adoption of new and existing functionality, and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful. Position Location: Remote Reports To: Director of Technical Program Management, PAR Retail What We're Looking For: Entrees (Requirements): 1-3 years industry or related experience Ability to work across a variety of internal teams to help deliver outcomes for our Customers. Desire to grow into a larger role on the PAR Retail team Interest in customer engagement and how digital programs help to build stronger customer relationships Strong writing, communication, organization and facilitation skills Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions Ability to meet deadlines, and have the ability to consider both big picture strategy and minute, tactical details Bachelor's Degree or equivalent With a side of (additional skills): Value quality and consistency, with an emphasis on continued personal and professional growth Passionate about understanding your customers' targeted business outcomes and making them successful Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retail's business, and offering proactive support Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter High emotional intelligence and interpersonal skills Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action Experience with customer relationship management Basic knowledge of using SQL and BI tools such as Tableau Unleash your potential: What you will be doing and owning: Understand PAR Retail's technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts Support Technical Program Manager in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities. Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance Support Customer Success Team in producing case studies for internal and external use Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution Interview Process: Interview #1: Phone Screen with Talent Acquisition Team Interview #2: Video interview with the Hiring Manager (via MS Teams) Interview #3: Video interview with the Team (via MS Teams) Compensation: The base salary range for this position is $75,000 - $85,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable. Perks and Benefits Hot Off the Grill: Unlimited PTO (Exempt Employees) Healthcare Benefits Fitness/ Wellness Reimbursement ($300/year) Internet Stipend (Remote employees) Employee Stock Purchase Program 401k Match PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.