ServiceNow Developer/Admin

The Opportunity We are seeking a talented and committed ServiceNow Developer/Administrator with the experience and ability to design, develop, and deliver solutions to complex business problems through the ServiceNow platform. The selected candidate will support our initiative to revolutionize data management and analysis within the U.S. federal courts. Judiciary Data and Analysis Office (JDAO) part of the Administrative Office of the U.S. Courts, serves a vast network of over 32,000 users across numerous courts, each with disparate data sources. The challenge lies in centralizing data storage, breaking down silos, and democratizing data access while ensuring flexibility, growth, and interoperability. This will support building an integrated enterprise data warehouse, transitioning from IT-centric to user-centric BI, and actively engaging stakeholders. Supporting our efforts for the JDAO means playing a pivotal role in enhancing operational intelligence and maximizing the value of data in the federal judiciary. What You Will Be Accountable For Install ServiceNow instance core setup and configuration and customizations Contribute to roadmap and strategy presentations that align to organizational goals and resources. Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows. Timely support of any implementation and performance issues reported on ServiceNow platform Design and Configuration of IT, Customer and Employee workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules. Configuration of Email Notifications and Alerts to notify users about specific activities in the system Develop probes and sensors to update the CMDB through ServiceNow Discovery Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules. Perform environmental promotional activities from Dev to Stage and Test. Create monthly metric reports for IT management teams and assist with scheduling data exports to application owners Designed various custom ServiceNow reports for enhancing higher-level management for monitoring the performance of various support teams. Work with application owners to update workflow tasks and approvals for automated processes. Suggest best practices of ServiceNow and ITIL processes across various business groups. Automate maintenance of the service catalog Work with process owners across all ITIL process groups to manage any ServiceNow changes necessary to implement any continuous improvements needed. Technical Skills/Qualifications ITSM Tools: ServiceNow (ITSM) Development & Implementation Scripting: JavaScript, jQuery Languages: Java, HTML Databases: DB2, Oracle, MYSQL ServiceNow Developer/Administrator with experience implementing and supporting foundational, ITSM and ITOM Process groups. Designing, development, and implementation of ServiceNow Platform Working with process owners and business stakeholders to translate business requirements into functional requirements and configuration settings within ServiceNow Working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work Designing, developing, and deploying configured IT, Customer and Employee workflows to automate business processes. Good working knowledge in Java Scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, HTTP) Proficient in SOA and Web Services, including REST & SOAP concepts. Experience managing data within ServiceNow tables, CMDB import sets, Discovery tools, Users, Groups, and roles. Proficient in creating Service Catalog and Request Workflow design and configuration. Experience in organizational change management efforts across the configuration, customer, fulfiller, user, and approver communities. Experience working with, and provide support for, a ServiceNow governance team. About XA Systems At XA Systems, we are at the forefront of aligning cutting-edge technology with business needs, providing a spectrum of Management and IT Operational Solutions that deliver proven results to both government and private industry clients. Our Core Values aren't just words; they're the heartbeat of our organization. We foster a values-driven culture that's dynamic, purposeful, and challenging. Our open, non-bureaucratic, and inclusive workplace promotes transparency and individual leadership. Every team member has a voice and actively contributes to our collective success, nurturing continuous improvement of the client experience and personal growth. As an IT management consulting and technical infrastructure support company, we excel in advisory consulting solutions that leverage industry best practices and methodologies. Our experienced staff blends scholastic expertise with hands-on industry knowledge to deliver tangible, measured results for our clients. Join XA Systems and be part of a team dedicated to innovation, growth, and excellence in IT support for government and commercial clients. Job Type: Full-time Pay: $50.00 - $68.46 per hour Expected hours: 40 per week Compensation Package: 1099 contract Schedule: 8 hour shift Monday to Friday Application Question(s): Will you be able to obtain a government security clearance? Work Location: Hybrid remote in Washington, DC 20544