Quality Assurance Officer

About The RoleAs part of the Management System team you will support the company in compliance to CDP’s Quality and Information Security Management Systems (QMS and ISMS) by undertaking the following activities:Monitoring and maintenance of the:Non-conformance systemCorrective Action Preventive Action systemOpportunities for Improvement systemChange Control systemCustomer Complaints systemSupplier Control systemDocument control for the management system and for ProjectsAuthoring updates to management system documentationAdministration of the Internal audit system, including scheduling, management of internal audit reports, and raising findings in the eQMSPerform Internal auditing team to ensure compliance with SOPs and quality standardsCoordination of certification audits and client audits or evaluations of CDP as a supplier, including booking relevant calendars, organising rooms and people according to agendas, support during the audit and other activities as requiredStandards library maintenance, including checking and approving new requests, making purchases, and managing the renewal processCoordination and support for Management Review meetings, including booking relevant calendars, minute taking, tracking actions raisedLiaise with different process owners to generate Quality monthly metrics against KPIsAdministration of Information Security incidentsUse of a Helpdesk ticketing system for daily tasksBecome an expert in the eQMS package and provide administration support for the system, including validation when requiredProvide training to other members of staff in management system processes, including the induction of new startersWorking within project teams as required to perform project activities and ensure compliance with relevant processes under the management systemSupport Compliance training requirements for the management system and the businessAdditional administrative support for the quality management system as requiredProvide support to the Management System Lead as requiredProvide support for general operations tasks to support the business as requiredAbout YouSkills and Attributes:Proactive and adaptable with good initiativeHigh level of attention to detail with a methodical approach, able to identify errors and process inconsistencies Problem solver, able to take on additional responsibilities and actively seek new learning opportunitiesExcellent organisational skills, used to multi-tasking and able to prioritise and juggle new tasks as they ariseEffective communication and interpersonal skills, with the ability to work collaboratively across teamsA collaborative approach to workingStrong problem-solving and root cause analysis skillsRoutine administration experience including; filing documentation, booking meetings, minute-takingComputer literate with intermediate-advanced Microsoft Office skillsAble to become an expert in new software packages with minimal supportExperience And EducationMinimum 3 years’ experience in quality roles, particularly in a ISO 9001, ISO 13485 or ISO 27001-certified companyExperience as part of a Quality Assurance departmentHigh School Diploma or GED equivalent requiredExperience with document control requiredExperience with non-conformance and CAP, supplier control and internal audit preferredPrevious experience in external audits desirableUse of an eQMS system preferredAbout UsWe’re an employee‑owned innovation partner with a growing US team in Raleigh, NC, part of the Research Triangle. We bring ideas to life-from insight to engineering to pilot manufacture—across consumer and healthcare.