Emergency Communications Operator I- Police

Emergency Communications OperatorThe purpose of this job is to manage 9-1-1 emergency and non-emergency calls for service from the public requesting police, fire, or medical assistance. The work includes gathering, classifying, and supplementing essential information from the caller and entering it into the Computer Aided Dispatch (CAD) system. Dispatching police officers to calls for service and providing support to responders in the field. Maintaining and processing queries, departmental records, and communications using the Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems.The standard work schedule consists of three 12-hour shifts and one six-hour shift per week with a two-week rotation and every other weekend off. As a 24/7/365 operation, the position requires work on various shifts, weekends, and holidays, as well as mandatory overtime on days off and in conjunction with regular shifts, as assigned.After successful completion of required training, employees will test for promotion to the Emergency Communications Operator II position with a salary range of $55,350 to $74,176.Starting pay up to $28.51 hourly for candidates with 3+years of relevant experienceThe intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be required to perform job-related tasks other than those specifically presented in this description.Processes requests for assistance from the public and dispatches calls for service to appropriate units and maintains status of emergency responders using Computer Aided Dispatch (CAD) system and radio system.Obtains and verifies incident information from callers through verbal, text, and telecommunications device for the deaf (TDD) conversations in accordance with established protocols, utilizing 9-1-1 telephone equipment, Computer Aided Dispatch (CAD), and Geographical Information System (GIS) mapping systems.Accesses and maintains information from Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systemsMonitors assigned channels and communicates with emergency responders using two-way radio equipmentMaintains records and prepares reportsPerforms related work as requiredKnowledge of:Modern office procedures, methods, and computer equipmentPersonal computers and associated softwareSkill in:Interpersonal skills necessary to develop and maintain effective and appropriate working relationshipsPerforming a variety of duties, often changing from one task to another of a different natureInterpreting mapsKeyboard entry and record-keepingEffective oral and written communicationAbility to:Meet schedules and deadlines of the workPerform multiple tasks simultaneouslyUnderstand and carry out oral and written directionsAccurately organize and maintain paper documents and electronic filesPay attention to detail, stay calm, and manage stress in emergency situationsMaintain the confidentiality of information and professional boundariesOperate a multi-screen console connected to 9-1-1 telephone equipment, Computer Aided Dispatch (CAD), and communications equipment and recording devicesKeep records and operate a data entry device at a proficient rate of speedThink clearly and act quickly in emergency situations.Wear communications headgear for extended periods of timeMemorize industry specific vocabulary and codesObtain NIMS ICS 100, 200, 700, and 800 certificationsPerform duties from the Emergency Operations Center (EOC) or Mobile Command Post as requiredThe City of Grand Rapids permits one application submission per person per application period. Reapplication for future postings is permitted and welcomed. Candidates must pass each step to continue in the process.Application Review (5/18/26) Performance Exam (Computer Simulation) (5/19/26 5/26/26) Interview (In-person at GRPD) (6/11/26 & 6/12/26)Background Review: The background review process takes approximately 810 weeks and includes:Completion of a 65-page Personal History Questionnaire, providing detailed information and verification of education, employment, finances, legal history, driving record, references, relatives, residency, and an autobiographyComprehensive review and verification of all submitted documentationLegal, criminal, and financial records checksReference checks, including primary, secondary, and tertiary contactsAn in-person interview at the Grand Rapids Police DepartmentJob ShadowPre-Employment Screening: Psychological testing, Medical examination (Med-1), Drug screening (Med-1), Audio (hearing) test (Med-1)We offer:Medical, Dental, and Vision starting on Day 16% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)Employee & Employer contributions to Retiree Health Savings AccountVoluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan optionsTwelve Paid HolidaysPaid Vacation and Sick TimePaid Parking (if applicable)Employee Home Ownership IncentiveTuition Reimbursement and professional development opportunitiesPaid Parental LeaveEmployee Assistance Program with free mental health counselingComprehensive Wellness program with a health and wellness incentiveEmployee Discounts and PerksShould an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of applicationThe City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.