Executive Director, Design Program Management - Channels Design

Executive Director, Design Program Management - Channels DesignNew York, NY, United StatesJob InformationJob Identification 210739706Job Category Business ManagementBusiness Unit Consumer & Community BankingPosting Date 05/04/2026, 07:07 PMLocations 450 W 33rd St, New York, NY, 10001, USJob Schedule Full timeJob DescriptionIf you thrive on turning complexity into clarity and scaling teams that deliver meaningful, human-centered experiences, this role offers a chance to make a lasting impact. You will shape how design work comes to life across products and services used by millions, while empowering talented teams to do the best work of their careers. This is an opportunity to operate at both strategic and hands-on levels, influencing outcomes that matter to customers, the business, and the people who create the work.As an Executive Director, Design Program Management in the Channels Design organization, you lead how large-scale design initiatives are planned, delivered, and measured. You work closely with design, product, technology, and business partners to create the conditions for great design to thrive. In this role, you help teams focus on what matters most, bring structure to complex portfolios, and ensure design outcomes create real value for customers and the firm. You join a collaborative, growth-minded culture that values strategic thinking, operational excellence, and inclusive leadership.You play a critical role in shaping how teams operate at scale, ensuring clarity, momentum, and consistency across complex bodies of work. You balance long-term vision with day-to-day execution, helping leaders and teams navigate ambiguity with confidence. Through strong relationships and clear governance, you enable faster decision-making and more predictable delivery. You model inclusive leadership by creating space for diverse perspectives and supporting teams through change. Your work helps translate design ambition into measurable outcomes that improve experiences for customers and colleagues alike.Job responsibilitiesLead and develop a team of Design Program Managers, fostering a culture of trust, growth, and accountabilityPartner with design leaders to plan, prioritize, and deliver complex portfolios of workEstablish and evolve processes and best practices that support end-to-end experience deliveryAlign programs and initiatives with business goals, customer needs, and measurable outcomesManage dependencies, risks, and timelines across multiple teams and work streamsDrive effective intake, prioritization, and resource planning across the portfolioEnable clear communication and strong collaboration across design, product, technology, and business partnersMonitor progress, assess outcomes, and implement continuous improvements to ways of workingAdvocate for design teams while balancing quality, speed, and business impactAnticipate and respond to internal and external factors that influence deliveryRequired qualifications, capabilities, and skillsBachelor's degree or equivalent practical experienceMinimum of 15 years of experience in program or project managementProven experience leading managers and senior individual contributorsDemonstrated experience managing large, complex programs across multiple teamsExperience partnering closely with design or creative teams on digital products or servicesStrong ability to plan, prioritize, and deliver work in highly matrixed organizationsDemonstrated ability to influence senior stakeholders and drive alignmentExcellent written and verbal communication skillsProven track record of operating effectively in fast-paced, collaborative environmentsPreferred qualifications, capabilities and skillsMaster's degree or equivalent advanced educationExperience building or transforming design operations at scaleDeep understanding of customer-centered design practicesExperience working across globally distributed teamsStrong background in portfolio management and operational strategyExperience leveraging AI tool-suite and building operating systems, strongly preferred.BenefitsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity StatementWe recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal-opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.J-18808-Ljbffr