Salesforce Platform Solutions Engineer II

Job Description: Serve as the primary systems manager for the Customer Relationship Management platform and corresponding applicationsHandle needs assessments and cost/benefit analysis to align the technology of the company with their business strategiesFacilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgradesWork with vendors to ensure the system solution satisfies the business requirementsMeet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goalsAct as technical focal point for the business in the presentation of the new system/application to Atlantic Union's Application and Architecture Review BoardLead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view – Technical mapsDevelop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systemsProvide systems analysis expertise focusing on gap identificationImprove systems and operational workflows by studying current practices and designing modifications/enhancementsHelp identify control points in new systems designs and workflows and works with customers to ensure the working environments are properly controlledReview and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systemsProvide ongoing support structure is in place and the Roles and Responsibilities are documented before an application or system is approved for production readinessPerform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting processRepresent production changes to the Change Control Board complying with the requirements of this processActively participate in and lead system and unit testing for modified and new systems and other post-implementation supportRequirements: College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experienceMinimum of 10+ years related work experienceStrong IT background with an understanding of banking operations, products, processes and proceduresExcellent analytical and creative problem-solving skillsExcellent written and oral communication skillsAbility to conduct research into systems issues and products as requiredAbility to communicate ideas in both technical and user-friendly languageHighly self-motivated and directed along with strong critical thinking and engineering/re-engineering skillsAbility to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysisExperience working in a team-oriented, collaborative and customer-centric environmentFamiliarity with corporate security policies and managing user access/profilesBenefits: Comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits