Reindeer- Strategic Account Manager (US)

DescriptionWe're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.We're a well-funded, early-stage company building at the intersection of AI and enterprise operations. Our mission is to help large organizations fundamentally transform how work gets done using AI agents.We're building the Account Management function from the ground up. This is not a "manage and maintain" role, it's a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.Key ResponsibilitiesAccount Ownership and GrowthOwn a portfolio of enterprise accounts with full responsibility for revenue retention and expansionBuild and execute multi-year account plans aligned to customer objectives and company growth targetsLead QBRs and executive engagements to align on customer business outcomes and valueDevelop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their businessAdvice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goalsDrive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholdersAct as the primary point of contact and trusted advisor for your customersExpansion & Revenue GrowthIdentify, shape, and close expansion opportunities across business unitsDrive cross-sell and upsell with strong ROI positioningLead complex negotiations and deal executionBuild internal champions and multi-thread relationshipsRetention & RenewalsOwn the full renewal cycle including forecasting and closeIdentify churn risks early and drive mitigation plansCommunicate clear business value to secure renewalsOnboarding and AdoptionLead structured onboarding with cross-functional team to ensure fast time-to-valueMonitor adoption and proactively address gaps before they become risksPartner with Solution Engineering, R&D and Product to support smooth implementationCross-functional CollaborationTranslate customer feedback into actionable product insightsBe the voice of customer internally to ensure customer-centric cultureHelp build repeatable playbooks for onboarding, QBRs, and renewalsRequirementsQualifications5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaSProven quota carrier with clear retention and expansion ownershipExperience managing complex enterprise accounts and multi-stakeholder relationshipsStrong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-endExecutive presence and strong communication skillsThrives in early-stage environmentsAnalytical and data-driven mindsetSolid understanding of AI concepts and enterprise applicationsNice to HaveExperience in an early-stage or founding roleSpecific experience with enterprise platforms or workflow automationDomain expertise in Financial Services or Supply Chain industries