Customer Service Rep

Customer Service RepresentativeA Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company’s strategy forward as a valued added supplier.Responsibilities/DutiesServe as first point of contact for the customers when processing orders and requestsCollaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customerProcesses customer orders, complaints, returns, and invoices in a timely mannerResponds to customer requests for product information and samplesManages customer complaints to ensure proper corrective actions are taken, documenting information appropriatelyManages ongoing contracts and request quotes or new contracts as neededVerifies contract pricing in CRM is accurate to ensure correct invoicingResolves customer payment discrepanciesObtains required approvals to issue customer credits as neededTracks shipments for customers and provides assistance in expeditingProblem solves to ensure customer is supplied through product shortages, production failures or truck shortagesManages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer Works directly with the production planning & credit team to release orders to customersManages daily open order reports, blocked deliveries and billing block reportsReconciles inventory on a monthly basis and runs reports for mid-year and year end audits Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the USSubmits required forms to GSS to create, change, or correct master data as directed by the customerManages customer portals and does everything from recovering PO’s to reentering invoice data into the customer portal system. Assesses and escalates any urgent issues to sales and management as appropriateProvides training and mentoring for Customer Service Coordinators as neededRequirementsStrong verbal and written communication skillsAbility to work in a fast paced team environmentExcellent computer skillsDetail oriented with a high level of accuracyAbility to problem solve and provide solutionsDecision making capabilities in fast paced, ever changing environmentOrganized and ability to multitaskContinuous improvement mindsetAbility to work on call on a rotating basisPreferred ExperienceBachelor’s Degree, preferably in Business related field5-7+ years of experience in customer service or related fieldWhat We Can Offer YouTate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.The salary range for this position is: $48,000 - $55,000.In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:Medical, Dental, Vision coveragesPaid time off package, including vacation, sick time, and 16 weeks of paid parental leave401K with company matchCompany paid life insuranceAdditional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.California Consumer Privacy Act ("CCPA")The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.