Service Manager

We are seeking a hands-on Service Manager to take full ownership of the service organization as the business prepares for a planned leadership transition. This role is ideal for someone who enjoys running service like a standalone business, with responsibility for operations, customer relationships, and financial performance (P&L).Service today is well-staffed with capable technicians and is roughly break-even. The mission of this role is to transform service into a proactive, revenue-generating function.What You’ll Focus On (First 90 Days)Immerse yourself in Butler’s people, processes, systems, and installed customer baseAssess current service delivery, customer satisfaction, and service perceptionEngage directly with customers to uncover opportunities for improved responsiveness, additional offerings, and revenue growthEvaluate current dispatch and service workflows and identify areas for improvementDay-to-Day ResponsibilitiesOwn day-to-day service operations, including dispatching, scheduling, and technician coordinationLead the service organization with accountability for performance and growthProactively identify service revenue opportunities within the installed baseDrive preventative maintenance programs, upgrades, and service agreementsWork closely with customers on service execution, technical challenges, and drawing-related questionsPartner with service technicians to improve efficiency and identify upsell opportunitiesImprove service processes to move from reactive to scalable and proactiveTeam & Coverage3 full-time U.S.-based Service Technicians2 contractor/temporary resources in EuropeMajority of time spent onsite in MiddleboroughCustomers primarily in the U.S., with some international supportWhat We’re Looking ForExperience leading or owning a service organization in a technical environmentStrong operational mindset with commercial awareness (P&L, growth, revenue)Background in mechanical manufacturing, automation, electronics, pneumatics, or similarComfort working directly with customers and techniciansStrong organizational, communication, and problem-solving skillsHands-on leader who thrives in onsite, team-based environmentsTech & ToolsMicrosoft Teams is the primary internal communication platform