Hotel Front Desk Agent

We're looking for a positive and professional part-time hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsManage the check-in and check-out process efficiently, ensuring accuracy in reservations and billing.Provide information about hotel amenities, local attractions, and services available to guests.Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.Maintain an organized front desk area, including managing phone calls and correspondence.Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.Assist with administrative tasks as needed, including data entry and record keeping.Qualifications:Excellent time management skills, organizational skills, customer service skills, and interpersonal skillsComfortable taking telephone calls and mitigating stressful situations1+ year of hotel industry experience or related job preferredMust have graduated high school, received a GED or equivalentWorking knowledge of Microsoft Office and reservation management systemsAbout Company:We're a hospitality company where trust is the foundation, tradition guides how we serve, and team is everything.Our guests come first, and we build every experience around making them feel welcome, valued, and taken care of.That starts with a great workplace, so we focus on clear values, consistent ways of working, and a culture where everyone feels they belong.If you want to be part of a team that takes pride in what it does and supports each other every day, you'll fit right in.