Service Delivery Manager

Hello Greetings!!!This is Sakshi from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role.Title: Service Delivery ManagerLocation : Baltimore, MDDuration: FulltimeJOB DESCRIPTION:12+ yearsJob DescriptionMust Have Technical/Functional Skills• Strong understanding of IT infrastructure domains:• Server & storage technologies• Data center operations• Network and security infrastructure• Cloud platforms (Azure/AWS/GCP)• Virtualization (VMware/Hyper V)• Backup/DR solutions• Good command of ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.).Roles & Responsibilities• Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.• Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.• Oversee incident, problem, and change management processes in compliance with ITIL standards.• Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.• Manage service continuity and availability to avoid service disruption.• Identify service improvement opportunities and drive optimization initiatives.• Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.• Identify the pain areas and provide solutions/Convert them into business opportunitiesIn order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a "Green Card Holder"), or a Political Asylee or Refugee.If you are interested, please send me your updated resume ASAP with below details:Full Name:Current Location/Zip:Contact Number:E-Mail Id:Alternate Email Id:Visa/Work Permit Status:Current Rate/Salary:Expected Base Salary:Notice Period/Availability to Start:Skype ID:Willingness to relocate to job location:Any Relocation Concern (family/house/weather):Current/Previous Employer Name:Preferred Interview timings (Specify Time zone):Any other job opportunity in process & at which stage:Overall Experience Summary:LinkedIn URL:Looking forward for your response..Thanks and Regards,Sakshi TripathiJconnect Infotech Inc.168 Barclay Center Ste. 347,Cherry Hill, NJ 08034Email: sakshi@jconnectinc.comLinkedIn ID: https://www.linkedin.com/in/sakshitripathi292000/