Customer Service Representative

Customer Service Representative - Career OpportunityMr. Rooter PlumbingIf you're looking for a new career where you can receive coaching and training for a job that's always in demand, we're looking for you!Apply today to join the team at Mr. Rooter Plumbing. We are seeking motivated, dependable individuals to join our office team as Customer Service RepresentativesYou may have never thought about customer service as a long-term career-but it's a role that pays well, offers stability, and truly makes a difference. Plumbing is an essential service that's needed in all economic conditions, and as a customer service representative, you'll be helping homeowners when they need us most.No prior customer service experience or college degree is required (though both are a plus). We provide paid training and ongoing coaching to help you succeed.This is more than a job-it's a career path with opportunities to grow your skills, increase your income, and gain long-term job security.Is This the Right Fit for You?This role isn't for everyone, but you may be a great fit if you:Enjoy interacting with people and helping solve problemsLike working in a collaborative, team-oriented office environmentAre patient, persistent, and detail-orientedAre comfortable using computers and learning new softwareAdapt well to changing priorities in a fast-paced settingEnjoy a challenge and contributing to team successAs a customer service representative, you'll be the first point of contact for our customers-reassuring homeowners, answering questions, and helping coordinate solutions.You'll work closely with management and dispatch to deliver a first-class customer experience.What You'll Be Responsible ForYou'll begin by training alongside experienced team members. Once up to speed, your responsibilities will include:Answering incoming customer calls and scheduling service appointmentsCommunicating with dispatch, managers, and service professionals to coordinate jobsUpdating customer information and job details accurately in our systemsAdapting to customer needs and priority changes throughout the dayFollowing the proven Mr. Rooter Plumbing customer service process from greeting to job completionHow We Measure SuccessWe believe in teamwork, accountability, and celebrating wins. Success is measured through:Offering and delivering clear solutions to customersOperating efficiently and staying organizedHigh customer satisfaction scores, surveys, and Google reviewsConsistent professionalism and attention to detailHow We Take Care of Our TeamPaid trainingPaid time off401(k)401(k) company matchHealth, dental, and vision insuranceModern office technology and softwareStarting pay: $16.00-$18.00 per hour, based on experience.At Mr. Rooter Plumbing, we are committed to helping our team members build long-lasting careers-from entry-level positions to leadership and management roles.If you're ready to join a professional, supportive team that shows up ready to win every day, apply today!