Customer Service Representative I - Bilingual (Weekends)

LOCATION: 3396 Stockton Hills Road, Kingman, AZ 86409 SCHEDULE: Monday - Sunday 8:00 AM - 8:00 PM (Rotation) Requires a flexible schedule with opening and closing the office as a possible shift, as well as weekends. Under the direction of the Customer Service Unit Supervisor, the Customer Service Representative I will perform a variety of tasks regarding customer, vendor and retailer services. This position will provide game information, policy and procedures, and rules and regulations via interaction with various customers via telephone, in-person and through other correspondence. What We Offer Competitive Salary Competitive Medical, Dental, Vision, and Life Insurance Benefits Employee Assistance Program Tuition Reimbursement Generous Paid Time Off 401k with Company Match Profit Sharing Potential Relocation assistance And More! What You'll Do Perform data entry. Research and resolve various customer problems and complaints. Operate a computer, ticket terminals, calculator, and various office equipment. Prepare fiscal transactions and reconciliation reports. Handle cash transactions and balancing. Handling customers/players visiting the lottery location, selling, and redeeming tickets, answering questions, providing materials, explaining processes and games. Handling phone inquiries, providing winning numbers, mailing requested materials. Preparing bank deposits, balancing daily reconciliation, preparing correspondence, and preparing winner check up to the designated amount. Other duties as assigned. Who You Are A strong leader with relationship building skills. Experienced in structuring, building, and growing high-performing and engaged teams. High energy, with the ability to successfully own, manage, and execute on multiple competing priorities. A strategic problem-solver with a willingness to challenge the status quo. Works well under pressure, effectively, and efficiently. What You'll Bring Work experience in a high-volume customer service environment. Bilingual preferred. Troubleshooting abilities. Effective in time management. Ability to objectively review information pertinent to position. Demonstrated strong written and verbal communication skills. Ability to handle multiple tasks in an organized manner within a fast-paced environment. Ability to apply strong attention to detail and produce work with accuracy. Ability to work independently and self‐direct work, and in a team-oriented environment. Aptitude to learn new computer software. Ability to prioritize workflow, maintain schedules and follow up to meet deadlines. Ability to work well in a diverse environment. Must be a US Citizen/Green Card Only. We are unable to sponsor or transfer visas. Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request. By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws. We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.