Customer Care Representative (Part-Time)

DescriptionAgri-Valley Communications, Inc. (AVCI) is a family-owned company dedicated to providing reliable communication and technology services to rural communities in Michigan, including the Thumb and Northern regions. Our subsidiaries include Pigeon Telephone, Thumb Cellular, Agri-Valley Services, and the AVS Tech Team. With headquarters in Pigeon, Michigan, we are committed to connecting people and businesses in our communities with essential technology solutions.We have an opening for a part-time Customer Care Representative for Thumb Cellular in Bad Axe, MI. This role serves as a liaison between customers and the company, handling sales, account inquiries, billing, cancellations, and other customer needs. Primarily based in Bad Axe, the position may provide coverage in Pigeon, Caro, and Sandusky as needed.Primary Duties and ResponsibilitiesProvides excellent customer service to existing and new customers via the phone as well as in person.Assists new and existing customers with account setup, activations and adjustments.Responsible for demonstrating product and accessory functionality of devices to customers.Assists customers with cellular device inquiries, ESN changes (upgrades), repairs, accessories, lease and demo devices.Answers customer questions about their account, including but not limited to, billing concerns, cancellations, usage and disconnections.Processes customer payments in person and via the phone.Documents customer interactions and adjustments in customer account records.At all times, follows all CPNI and Red Flag regulations.Maintains a professional attitude when interacting with customers and colleagues. Travel RequirementsOccasional travel between Thumb Cellular Stores (Caro, Bad Axe, Sandusky, Pigeon) may be required.Work EnvironmentThis job operates in a professional office environment.Expected Hours of WorkThis is a part-time role, scheduled up to 24 hours per week. Shifts will be scheduled as needed Monday through Friday, 8:30 a.m. to 5:30 p.m. with some Saturday hours.RequirementsHigh School diploma or GED required.Possess good working knowledge of Microsoft Office applications.Previous customer service experience desired.Strong written and oral communication skills.Proven ability to multi-task, prioritize and manage time effectively with strong attention to detail.