Higher Education Admissions Supervisor

A company is looking for a Contact Center Admissions Supervisor. Key Responsibilities Lead, coach, and develop a team of contact center agents to achieve performance and quality standards Monitor team performance using KPIs and implement action plans for improvement Serve as a point of escalation for complex student and customer inquiries Required Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred 1-3 years of contact center supervisory or team lead experience required Experience supporting Higher Education contact center programs strongly preferred Strong leadership, coaching, and performance management skills Proficiency with contact center platforms, CRM systems, and Microsoft Office