Remote IT Help Desk Specialist (Tier 1-2)
Occupations:
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems AdministratorsCustomer Service RepresentativesComputer Systems AnalystsIndustries:
Office Furniture (including Fixtures) ManufacturingBusiness Support ServicesRadio and Television Broadcasting StationsSpecial Food ServicesLoggingA technology support firm is seeking a Help Desk Representative to provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems in a remote capacity. Responsibilities include troubleshooting issues, maintaining ticket documentation, and assisting with user requests. The ideal candidate will have a degree in IT or relevant experience, strong customer service skills, and familiarity with ticketing systems like Jira and ServiceNow. Enjoy a rewarding role supporting defense IT and analytics.
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