Application Engineer, Systems & Solutions

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. Apperture Solutions is a technology independent, professional consulting, and implementation services firm. Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services. Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs. What R.E. Mason Offers Associates: R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates: Participation in the Employee Stock Ownership Program (ESOP) Retirement plan, including a Safe Harbor contribution Medical / Dental / Vision Insurance Employer paid Life Insurance and Long-Term Disability Insurance Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave Paid Parental Leave Paid company holidays Career Development Program Retirement and Financial Wellness program Employee Assistance Program (EAP) Alternative/Hybrid Work Schedules General Description The Application Engineer (AE) role is an integral part of the sales operations team. The position requires excellent communication with customers, vendors and coworkers to deliver a superior level of service and technical support. The AE must be able to respond to technical and sales-based customer inquiries related to the products and services which the company provides. The AE will work with Solutions Consultants/Outside Sales to pursue day-to-day sales, as well as project opportunities for the company while acting as the liaison between the customer and manufacturer. The primary interface between customer and AE is telephone and email. Customer site visits and off-site training courses may also be required. Specific Responsibilities Responding to customer inquiries Preparing customer quotations and proposal documents for process control systems and online vibration monitoring systems. These can include a bill of materials, response to customer specifications, engineering services scope of work and the commercial summary and terms Reconciling purchase orders against quotations and coordinating proper order hand-off with sales coordinators or project team Managing proposal development: coordinating across multiple disciplines and driving schedule to meet deadlines. Ensure Sales to Operations (ORB, Ops Review, DOA) process is adhered to Troubleshooting technical issues with customers Developing relationships with customer accounts and pursuing/qualifying sales opportunities Keeping up with new technology and industry trends Reviewing terms and conditions for contracts/purchase orders Supporting Emerson led proposal development Minimal Travel for Customer Site Visits or Training when necessary Other tasks as assigned Required Competencies Customer focused Ability to interpret technical requirements Strong written and verbal communication skills Technical writing Teamwork Ability to build relationships Basic knowledge of process control fundamentals Self-motivated, organized and professional Basic knowledge of mechanical and electrical components Microsoft Office (Outlook, Excel, Word) Proficiency US Citizen Fluent in English (written and spoken) This is a hybrid role requiring three days per week in the office and two days working from home. Required Education and Experience 1+ years of Sales or Engineering experience required Four-year bachelor’s degree in engineering with computer, electrical or chemical engineering preferred. Preferred Experience/Competencies Engineering co-op Previous Inside Sales experience Microsoft Visio RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465. This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.