Travel Center Shift Lead

The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.Key Responsibilities: Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment Reporting: Communicate effectively with management about any operational issues and staff performanceRequirementsHigh school diploma or equivalent is required1-2 years of experience in retail or customer service, with prior supervisory experience preferredStrong leadership capabilities with effective team management skillsExcellent communication and interpersonal skillsAbility to resolve customer complaints and provide effective solutionsFamiliarity with cash handling and point-of-sale systemsWillingness to work flexible hours, including evenings, weekends, and holidaysPhysical Requirements:Ability to stand for extended periods and lift items weighing up to 50 poundsCapable of performing physical tasks such as stocking shelves and moving merchandiseBenefitsCompetitive weekly payFlexible schedulingOpportunities for growth and advancementFast-paced, team-oriented work environmentHealth, dental, and vision benefits available for eligible team membersPaid time off for eligible employees