Customer Visibility Specialist

Customer Visibility SpecialistSalary Range $15.50 - $18.00 HourlyDescriptionProcesses orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.Works under immediate supervision.Primary job functions do not typically require exercising independent judgment.Typically reports to a supervisor or manager. (Increase customer satisfaction. Take, enter, process and/or expedite orders. Provide price estimates and quotes. Handle service problems and questions. Train customers on products. Provide service feedback to management)QualificationsWe are looking for a customer focused, high energy person with strong work ethic to work in our commercial print and sign company in Logan, Utah. We are focused on helping out business customers become visible. We want to be a value to the communities we are located and partner with business to help them reach their goals. We help brand and bring to life a business vision by producing a business card to the sign on a building, and everything in between.Organization Core ValuesHumanity – People, Respect, Teamwork, Community, KindnessExcellence – Quality Work, Integrity, Responsibility, Accountability, ExceptionalEvolving – Curious, Forward-Thinking, Adapting, Changing, FlexibleDevelopment – Grow, Create, Learn, Expand, AdvanceScrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-WorkingResponsibilitiesGreets the customer in person. "Hi, welcome to Alphagraphics. What can we do for you today?" Avoid asking, "Are you here to pick up an order."Answers the phone. "Alphagraphics, this is (your name)," or other variations like, "Thank you for calling Alphagraphics, this is (your name)." The important point is to state both your name and the name of the company.Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.Identifies the customer and his/her project through a few questions:What project are you working on today?Do you have an account with us?Depending on the answers, proceed as follows:If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their jobIf the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner.If the project is simple and can be done while they wait, then proceed.If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day.Quotes turnaround from the "standard turnaround chart"Accurately enters correctly priced estimates and orders in POS SystemFollows up on estimates, asks for ordersEnters orders in POS systemHandles cash, check, or credit card transactions and deposits at front counterVerifies order accuracy and pricingNotifies customers when order is completedHandles customer complaints, forwards to management when appropriateMaintains front counter cleanliness, preparedness checklistMaintains front counter filing systemsLogs new customer contacts for future follow upMaintains customer artwork filesTakes complete messages for team membersRefers customers to inside sales rep when appropriateTrains to become competent back-up during holidays and illnessesDevelops customer's trust by taking interest in the success and timely completion oftheir projectsTrains to become a Certified Print SpecialistCompletes Digital CertificationPass on information about customers with future potential to the sales representativeQualificationsStrong technology skill with Microsoft Office and have worked with an MIS systemA friendly and outgoing personalityExperience in the printing industry an advantageEnjoys fast-paced working environment – ability to "multi-task"Has good math skillsHas basic computer experience; ability to learn Point of Sales (POS) software for entering orders, estimates, and front counter transactionsDemonstrates and utilizes courteousStatus - CasualShift Variable between 8:30am to 5:30pmPay - $15.50-$18 per hour, depending on specific customer service experience.About AlphagraphicsAlphagraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it.The Alphagraphics Logan location is part of Speedy CPS, who has 17 locations in Idaho, Utah, Wyoming and Montana. 15 locations are AlphaGraphic locations.Benefits:Health InsuranceDentalVisionFlexible Spending AccountSeveral supplemental plansRetirement account matchingEmployee discountPaid time offHoliday Schedule including your BirthdayPlanet Fitness Program