Remote Principal Agent Experience Leader (AI-Driven)

Humana Inc is seeking a Principal Agent Experience Professional to lead the design and optimization of processes supporting Medicare Advantage sales agents. This remote position requires over 8 years of experience in customer experience and skills in process optimization and compliance within healthcare. The role is pivotal in enhancing agent interactions and ensuring product efficacy across channels, contributing to Humana's holistic health approach. A Bachelor's degree in a relevant field is required, along with expertise in omni-channel experience design. J-18808-Ljbffr