Process Support Engineer IV
Overview:
As a Process Support Engineer, you guide products from concept to qualification, delivering high-visibility on-site support and diagnostics for complex systems. You collaborate with customers and R&D to develop leading-edge processes for advanced semiconductor chips, and you design experiments and DOEs to assess performance. You analyze data and report high-level conclusions while performing root-cause analyses to resolve challenging process issues. This role operates across deposition, etch, and related technologies within a frontline field group. Compensation / Benefitscomprehensive benefits packagebonus eligiblestock award programrelocation assistancetravel opportunities (25% of time)
Responsibilities:
- Liaise between customer and Business Unit to resolve issues and deliver solutions
- Optimize tool performance with customers to meet process and integration requirements
- Check and approve operational quality of system equipment
- Instruct customers in operation and maintenance of the system
- Provide on-site installation support and oversee diagnostics, troubleshooting, service, and repair of complex equipment
- Maintain knowledge of 3+ processes on 1+ technologies
Key requirements:
- Minimum 7 years in Semiconductor Capital Equipment or similar high-tech industry
- Preferred 5+ years' experience in Applications or Process Engineering
- Bachelor's Degree in STEM field
- Cross-functional collaboration
- Strong problem-solving and analytical thinking
- Effective communication with customers and teams
- Experience with Chemical Vapor Deposition (CVD), Atomic Layer Deposition (ALD), Plasma Reactive Ion Etch (RIE), Physical Vapor Deposition (PVD), Anneal and Implant
- Data analysis with statistics
- Root-cause analysis