Customer Growth Associate

Customer Growth AssociateWe're scaling our manufacturing marketplace across the United States and are expanding our GTM team with a Customer Growth Associate to drive repeat usage, re-engagement, and revenue from existing and recently active customers.You'll operate across customer success, sales, and operations. You'll work directly with customers who already know Vendra - helping them move faster, engaging them on their programs, and bringing new RFQs and orders onto the platform. This is a very hands-on, customer facing role with real ownership and a tangible impact on revenue.What You'll DoEngage recently active customersAct as the primary point of contact for newly onboarded and recently active customersHelp customers move from RFQ ? quote ? productionAnswer questions, remove friction, and keep projects moving forwardCoordinate with operations and suppliers to unblock stalled dealsRe-engage and reactivate existing customersAnalyze historical activity, order patterns, and customer behavior to re-engage inactive accountsProactively reconnect with customers who have gone quiet or paused usageUnderstand why activity stalled (timing, pricing, internal blockers, technical issues, etc.)Drive reactivated accounts toward RFQ submission and order placementFollow up with warm inbound leadsEngage inbound interest from demos, referrals, events, partnerships, and prior conversationsQualify needs and guide customers toward the right next step on the platformEnsure timely, thoughtful follow-ups to convert interest into platform activitySupport MQL / SQL conversion and pipeline movementExecute consistent outreach to marketing and sales qualified leadsHelp convert interest into active pipeline and revenueMaintain clean CRM hygiene, activity tracking, and customer notesWhat Success Looks Like (In Order Of Importance)Customers feel supported, informed, and excited to work with VendraRFQs, repeat orders, and customer engagement steadily increaseDormant or inactive accounts are reactivated every monthPrototype or one-off customers graduate into repeat and production usageYou take on increasing ownership as you learn the platform and customer workflowsWhat The Ideal Candidate Looks Like13 years of experience in customer success, business/sales development, or customer-facing startup roleExperience with prospecting and lead-gen tools (HubSpot, Apollo, LinkedIn Sales Nav, etc.)Experience with gen AI tools (enriching leads, account research, messaging iteration, etc.)Exposure to CRM or sales engagement tools (HubSpot, Salesforce, etc.)Highly organized and comfortable with fast paced decisions and objectivesStrong communication skills and confidence talking directly with customersAbility to learn technical manufacturing language quickly (CNC machining, fabrication, tolerances, materials, etc.)Nice to have (not required):Mechanical engineering background or hands-on manufacturing exposureFamiliarity with CNC machining, 3D printing, sheet metal, or industrial componentsWhy Should You Join Vendra?You'll be shaping the sales and customer trajectory to build a category-defining company in manufacturingYou'll work in an environment where your contributions will have immediate, tangible impact on revenue and successYou will have tremendous growth opportunities because we want our early hires to lead future organizationsCompensationBase: $80,000 - $100,000OTE: 50% of base at 100% quota attainment with uncapped earning potential and accelerators past 100%Career growth: Clear path into Customer Growth Manager, Account Manager, or broader GTM leadership as you take on more ownership