Defects Triage Lead - Salesforce & nCino

Defects Triage Lead – Salesforce & nCinoHybrid(3 days onsite[Columbia, SC] and 2 days remote)6 Months$40 - $45/Hour on W2/C2CKey ResponsibilitiesDefect Triage & Management Lead daily triage calls for Salesforce and nCino LO platform defects Analyze defects across modules such as: Loan origination workflows Credit approvals Document management Integrations (e.g., credit bureaus, core banking systems) Classify defects by severity, priority, and business impact (loan processing impact) Ensure defects are reproducible, well-documented, and aligned with business scenarios Salesforce & nCino Functional Coordination Partner with nCino product owners and banking SMEs to assess business impact Work closely with Salesforce developers/admins on defect fixes (Apex, Lightning, Flows, Config) Understand nCino data model, objects, and lending lifecycle to validate defects Coordinate defects across integrations, APIs, and middleware layers Stakeholder Communication Act as the primary escalation point for critical defects impacting loan processing Provide continuous updates to business, QA leadership, and release management teams Drive alignment between technical and functional teams during triage decisions Quality & Process Improvement Establish and govern defect triage best practices specific to Salesforce/nCino Identify recurring issues and drive root cause analysis (RCA)Recommend improvements in: Validation rules Configurations Data quality Integration stability Ensure adherence to release timelines and banking compliance standardsSkills: Digital :Salesforce Service Cloud~ Commercial LendingExperience Required:10 & AboveCompany Benefits & CultureInclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits