Retail Branch Manager

Location: TBDPosition Type: Full-Time | Exempt Officer PositionSalary Range: $55,000–$85,000 annuallyDepartment: Retail Branch OperationsReports To: Vice President, Retail & Business BankingMore Than Banking — It’s About People.At Integrity Bank & Trust, we believe exceptional banking starts with exceptional people. Our core values, Service, Excellence, Teamwork, serve as the foundation for everything we do, every decision we make and every encounter we have. We strive to SET the standard for community banking by employing people who care deeply about what they do, who they serve and want to have an enduring impact on the community.We are searching for a passionate, driven and relationship-focused Retail Branch Manager who is ready to lead a high-performing team, inspire confidence in customers, contribute to organizational excellence and strengthen the communities we serve.This is more than a management role — it’s an opportunity to shape culture, develop talent and create meaningful customer experiences every day. This leader will also help identify opportunities to improve how the branch operates, how customers experience the bank and how retail banking supports the broader organization.If you are energized by service, motivated by excellence and committed to teamwork, we invite you to build your future with us.What You’ll DoInspire & Develop Your TeamYou’ll lead, coach and mentor a talented retail banking team while contributing to a culture rooted in accountability, collaboration and service excellence.You will:Build and lead a high-performing retail branch team Coach employees through growth, development and performance success Create a feedback-rich environment where employees are encouraged to surface customer pain points, workflow challenges and opportunities for improvementFoster a positive and professional team environment Create consistency through strong communication and leadership Champion Integrity Bank & Trust’s core values: Service. Excellence. Teamwork. Drive Growth & Community RelationshipsYou’ll serve as a trusted leader both inside and outside the branch — building relationships that strengthen customers, businesses and the community.You will:Drive branch deposit growth and relationship development by helping customers understand the value of banking with Integrity through practical solutions, responsive service and relationship-based guidance Partner with business banking and lending teams to create opportunities Deliver personalized, needs-based banking conversations Represent the bank through networking, events, and community engagement Help customers feel genuinely valued and supported Deliver Operational ExcellenceYou’ll ensure the branch operates efficiently, compliantly, and with exceptional attention to detail.You will:Oversee daily branch operations and retail performance Maintain regulatory and policy compliance Support audits and examinations with professionalism Analyze branch metrics and identify growth opportunities Contribute ideas that improve processes and customer experienceEnsure account opening and onboarding activities are completed accurately, efficiently and consistentlyIdentify unnecessary friction in branch processes and partner with retail leadership to improve the customer and employee experienceUnderstand how staffing, scheduling, customer traffic and workflow affect service quality and branch performanceWhat Makes You a Great FitYou’re someone who:Leads with confidence, empathy and integrity Thrives in a fast-paced, relationship-driven environment Communicates clearly and professionally Inspires accountability and teamwork Balances operational discipline with outstanding customer care Embraces challenges and opportunities with a positive attitude Looks for ways to make processes simpler, clearer and more effective.Listens to frontline feedback and turns practical insight into action.Thinks like an operator and a relationship leader.Qualifications:RequiredHigh School Diploma or equivalent Minimum 3 years of banking, branch operations or branch management experience Direct leadership experience including coaching, development and performance management Strong communication, problem-solving and interpersonal skills Experience with Microsoft Office (Word, Excel, Outlook) Notary Public and STAMP Medallion Guarantor certification (or ability to obtain within 6 months) PreferredBachelor’s degree in Business, Communications, or related field Experience with banking software systems Why Join Integrity Bank & Trust?Meaningful LeadershipYour work directly impacts customers, employees and the communities we serve.Growth OpportunitiesWe invest in leaders who are ready to grow professionally and personally.Culture That MattersWe believe in teamwork, trust, accountability and doing the right thing — always.Community FocusWe’re proud to build relationships that go beyond banking and create lasting local impact.Ready to Lead with Integrity?If you’re looking for a leadership role where relationships matter, operational excellence is expected and continuous improvement is part of the work, we’d love to hear from you.