End User Computing Manager (EUC)

End User Computing (EUC) ManagerThe End User Computing (EUC) Manager is responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies. This role leads engineering, deployment, and support teams while ensuring employees across the organization receive a secure, reliable, and high-quality computing experience. The EUC Manager oversees cloud computing, automation, maintenance, operations, product release support, and end-user experience initiatives. This position acts as a technical leader for all Windows, macOS, and iOS device support and is recognized as a subject matter expert for complex enterprise endpoint solutions. Responsibilities Technology Management Execute the enterprise EUC strategy aligned with the digital experience roadmap and organizational goals. Manage the full lifecycle of desktops, laptops, mobile devices, and virtual endpoints. Lead, mentor, and develop EUC engineering, deployment, and support teams. Own endpoint management platforms including MDM/MAM, patching, vulnerability management, and software distribution. Ensure compliance with security procedures and software licensing. Oversee ticketing system performance and customer experience standards. Define PC standards, policies, and procedures; recommend technology upgrades. Establish and monitor SLAs, KPIs, and continuous improvement initiatives. Collaborate with Security, Infrastructure, and Service Desk teams on end-user service delivery. Manage budgets, vendors, contracts, and licensing. Drive standardization, automation, and operational maturity across all endpoint services. Staff Management & Development Partner with IT leadership on performance, training, scheduling, and operational issues. Ensure adequate staffing to meet mission objectives. Conduct performance appraisals and provide feedback. Oversee ongoing team training and skill development. Promote teamwork and healthy organizational culture. Prepare, manage, and assess budget performance. Develop staffing plans and forecast future needs. Prioritize work based on resource availability and customer impact. Recommend and implement process improvements. Maintain quality control for people, processes, and tools. Establish departmental policies, procedures, mission, and goals. Recruit, hire, onboard, mentor, coach, and conduct disciplinary actions when necessary. Set productivity and quality standards; monitor progress. Recognize team achievements and lead regular team meetings and reporting. Project Management Act as a functional project manager on assigned initiatives. Assign resources, develop plans, and ensure milestone completion. Support departmental project management methodologies. Hold teams accountable to PMO standards. Other Responsibilities Respond to work-related communication promptly. Lead or participate in committees. Maintain ongoing professional development. Participate in on-call rotation as needed. Perform additional duties as required. Minimum Required Qualifications Bachelor's degree or equivalent experience (advanced degree preferred). Minimum 5 years of relevant experience required. 812 years of relevant experience preferred.