Client Service Representative

DescriptionPosition at Springhurst Animal HospitalClient Service Representative - Veterinary ReceptionistSpringhurst Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team in Louisville, KY. Our veterinary team is dedicated to providing top-notch care for our furry, and not so furry friends. Our state-of-the-art facility offers innovative diagnostics and equipment to enhance patient outcomes. In addition to general treatments and procedures, we offer acupuncture and laser therapy, providing a full range of high-quality care for the pets in our community.CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of our hospital. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!Essential Functions and Responsibilities:Greet and welcome each visitor and assess their needsHandle incoming phone calls/emails and determine the urgencyPerform client check-ins and check-outs, including reviewing invoicesCommunicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stressProcess and document financial transactions accuratelySchedule appointments based on client expectations, patient medical requirements and clinic needsManage emergency situations and walk-insRespond to online requests for products, prescriptions or client questions in a timely mannerMaintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areasRecommend products available to clients through our facilitiesSkills and Qualifications:High School Diploma or GED requiredAt least one year of client service experience requiredExperience with Microsoft Office suiteExcellent communication skills and the ability to problem solveAbility to handle stressful situations and prioritize tasks effectivelyTeam player, have patience and maintain a positive attitudeMust be able to lift up to 30 poundsBenefits and Perks:Paid time-off inclusive of sick, personal and vacation401K with company matchMedical, Vision and Dental Insurance Plans with multiple optionsEmployer-paid short-term disability & life insuranceLong-term disability optionCompany-sponsored Employee Assistance Program (Headspace)Progyny-Fertility and Family Building SupportDigital Musculoskeletal & Physical Therapy ProgramsReferral Bonus ProgramDailyPay on DemandEmployee Discounts for Pet CareWe are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.