Customer Service Representative

Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.Who we are looking for:Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.This is an on-site position that will be located in Eugene, OR or Pendleton, OR.What you’ll do:Processing orders, quotes, credits, returns applications and other requestsCommunicating directly with customers or sales representatives either by telephone, electronically, or face to faceObtaining and evaluate all relevant information to handle inquiries and complaints promptlyAnswering basic technical inquiriesDirecting advanced technical requests and other unresolved issues to the appropriate resourceManaging customer accountsPromptly responding and assisting customers with damaged shipments and/or mis-shipmentsKeeping good records of customer interactions and transactionsCommunicating and coordinating with internal departments and outside vendorsMonitoring product stocking levels and inventory turnsReviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilizationPerforming other related duties as assignedWhat you’ll bring:High School diploma or equivalent Minimum two years business experience in a manufacturing or electrical customer service environment preferredComputer literacy and experience with Windows, Excel, Word, and OutlookAbility to manage a variety of concurrent tasks in a fast-paced work environmentTime management, planning, and organizational skillsEffective decision making and problem solving abilitiesExcellent interpersonal and communications skillsStrong initiative and adaptable to changeMust be able to thrive in a team environmentAll associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.Within 3 months you’ll:Complete Atkore’s onboarding and immersion program.Gain an understanding of how your role ties into Atkore’s mission and strategic plan.Perform basic order inquiry, entry, and order follow-up activities.Within 6 months you’ll:Handle an assigned territory independently from PO receipt to invoicing.Work towards meeting or exceeding the departments daily KPI metrics.Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.Join our team and align yourself with an industry leader!As of the date of this posting, a good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.Benefits available include:Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kPaid Time OffPaid holidaysAny leave required under federal, state, or local lawBenefits Are Subject To Vesting And Eligibility Requirements.Applications are being accepted on an ongoing basis.