Conversational Designer

RESPONSIBILITIES: · Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions. · Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas. · Creative thinking of user’s conversational journey with a bot. · Thinking of different ways in which a user can speak with a Human or Bot agent. · Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding. · Develops mockups, flows, redlining and other creative prototyping related items. · Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints. EXPERIENCE REQUIRED · Excellent communication and writing skills. · Exceptional creative thinking, writing and persona building skills · 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles. · Innovative thinker with the ability to come up with creative solutions. · Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors. OTHER SKILLS WE'D APPRECIATE · Familiarity with chatbots, voice enabled devices, or other conversational channels. · Ability to understand and write JavaScript. · Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc. · Storyteller and editorial mindset with an ability to predict audience preferences. EDUCATION QUALIFICATION · MA Literature/Bachelor’s or Master’s in Mass Communication Job Type: Full-time Pay: $66,655.00 - $72,907.00 per year Benefits: 401(k) Dental insurance Health insurance Experience: Copy editing: 2 years (Required) Linguistics: 2 years (Required) Content development: 2 years (Required) Ability to Commute: Pennsylvania (Required) Ability to Relocate: Pennsylvania: Relocate before starting work (Required) Work Location: In person