Fleet RPM Advisor

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.comto learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking.Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.Benefits:We offer a generous benefit package including:Vacation and PTO timePaid Holidays401k with profit sharingMedical, Dental and Vision insurance.Employee Assistant ProgramFSA and HSA PlansLife InsuranceOpportunities for AdvancementPaid TrainingEmployee Referral ProgramEmployee DiscountLocation: Bergey's Truck Center-Lebanon, PASummary:Responsible for maintenance, commercialization, and support of customer offerings of Connected Vehicle Services.Essential Duties:Provide a centralized service point of contact for customerMonitor fault codes and follow-up on codes requiring actionProvide Maintenance Currency Report of trucks coming due and past dueSchedule PM service with customer and dealer by the Fleet Management PortalCoordinate Maintenance service and any open campaigns/recalls during an unplanned event for peak uptimeFollow-up with customers to maximize uptimeExpedite parts as necessaryEnsure Maintenance service is completed according to Service ContractClose Maintenance service request when service is completedParticipate in regular calls with customer to report on health of fleet, issues and opportunities for improvementEnsure customer satisfaction and provide professional customer support.Assists with clerical duties as requested.Other tasks as assigned.Successful completion of pre-employment background checks and drug screeningBergey's is an Equal Opportunity Employer.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.