Assistant Manager - Houston Galleria

OverviewJoin to apply for the Assistant Manager - Houston Galleria role at Lush Fresh Handmade Cosmetics North AmericaPosition: Assistant ManagerHours: 40 WeeklyLush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers' bathtubs and showers magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.We OfferA fun and funky store atmosphere where individualism is encouragedA 50% discount off all productsAn unconventional retail structure to support entrepreneurial spiritThe opportunity for growth as Lush promotes from withinResponsibilitiesSales & Customer ExperienceCustomer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.Building the Brand: educate customers and staff on brand values and our positions on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging through shop engagement and community initiatives.Product Passion: deepen product knowledge through ongoing learning and make informed recommendations for every needDriving Sales: understand metrics, budgets, and reports and influence them through on-floor behaviors to deliver profitable resultsTeam LeadershipLead Fearlessly: support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet sales goalsGrow Talent: own your development, seek feedback, and coach your team to improve and elevate skillsBe Real: provide needs and feedback for your team and leaders, and adapt to business needsLive with Purpose: engage the team to inspire, motivate, and build strong relationships aligned with brand valuesRecruitment and Selection: help staff the shop by networking, recruiting, hiring, and succession planningStaff Development: collaborate with the Manager to improve engagement, retention, performance, and DEIB practicesOperational ExcellencePolicies and Procedures: support the manager to maintain shop standards for opening/closing, product integrity, respectful workplace, health and safety, and daily communication; manage stock and inventory within budgetVisuals and Merchandising: help ensure a clean, beautiful work environment and adherence to merchandising standards to drive salesScheduling, Time and Attendance: ensure appropriate staffing at peak times and proper breaks to support wellbeing and payroll accuracyQualificationsRequired1-3 years managing or supervising in a retail environmentExcellent listening and communication skillsExcellent analytical, critical thinking and troubleshooting skillsExcellent organization and time management skillsStrong customer service, supervisory and sales skillsKnowledge and interest in skincare, natural beauty and ethical businessAbility to work flexible hours including holidays, evenings and weekendsPreferredExperience with consultation-based customer service modelsAbility to develop and train staff through positive coaching and feedbackProficient in Excel and Microsoft Office; adaptable to other systemsBasic HR skills in hiring, scheduling, training, and performance managementExperience in cross-cultural collaboration and DEIB or social justice trainingFluency in Spanish, French, or other languagesLush is committed to equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, mental health, and other characteristics protected by law.Pay: Houston Galleria $22.62 USD per hourBest of luck on your job search, and don't forget to follow us to learn more!We are LushFind our personal privacy policy details here.Additional informationSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Personal Care Product ManufacturingJ-18808-Ljbffr