Administrative Assistant / Junior Investigator (Part-Time)

Job Description Administrative Assistant / Junior Investigator (Part-Time) Covert Special Investigations – Chandler, ArizonaPart-Time | Minimum 20 Hours Per Week | Potential for Additional Hours & Growth Opportunities | In OfficeAbout UsCovert Special Investigations is a multi-state private investigation firm with more than 20 years of experience specializing in insurance investigations, process serving, surveillance, background investigations, and specialized investigative services. We work with insurance carriers, law firms, corporations, and private clients to uncover facts and solve complex problems.We are seeking a motivated, detail-oriented Administrative Assistant with an inquisitive nature and an interest in investigative work. This position is designed as an entry point into the investigative field and offers hands-on exposure to real-world investigations, research techniques, case management, and investigative support.This is not a typical administrative position. We are looking for someone who enjoys solving problems, learning new systems, finding answers, and asking questions.This role will begin as a part-time position with a minimum schedule of 20 hours per week, with the potential for increased hours, expanded responsibilities, and long-term advancement opportunities as the company and position continue to grow.Position OverviewThe Administrative Assistant / Junior Investigator supports the daily operations of Covert Special Investigations by assisting with client communications, case intake, file management, research, and investigative support activities.The ideal candidate is organized, resourceful, comfortable speaking with people, and naturally curious. An interest in investigations, criminal justice, legal services, insurance, or law enforcement is highly desirable.As our company grows, this position is expected to evolve and expand based upon company needs and employee strengths.Primary ResponsibilitiesResponsibilities may include, but are not limited to:Professionally answer incoming phone calls and serve as the first point of contact for clients and prospective clientsRoute calls and messages appropriately while creating a positive first impressionReview and process incoming assignments received by phone and emailEnter and manage process serving assignments in case management softwareAssist with investigation file intake and case setupRequest police reports and follow up with law enforcement agenciesPrepare and organize investigative correspondence and documentationAssist with mailing letters and case-related documentsMaintain organized electronic files and documentationConduct internet and database researchLearn skip tracing and locating techniquesResearch law firms and business contacts for marketing effortsEnter and maintain client data within CRM systems including HubSpotAssist with special projects and operational support as neededSupport general office organization and day-to-day office functionsQualificationsStrong communication and customer service skillsStrong attention to detail and organizational skillsAbility to manage multiple responsibilities simultaneouslyStrong problem-solving and critical-thinking abilitiesComfortable learning and using technology and software platformsResourceful and self-motivatedProfessional written and verbal communication skillsNaturally curious with an investigative mindsetPreferred but not required:Administrative experienceCustomer service experienceCriminal justice, investigations, legal, or insurance backgroundCRM or case management software experienceResearch experienceSpanish-speaking ability is a plusWhat We Are Looking ForWe are seeking someone who:Notices details others missEnjoys solving problems and asking questionsThinks independently and uses common senseTakes pride in quality workEnjoys helping peopleWants a long-term opportunity with room to growGrowth OpportunityThis role offers hands-on exposure to investigations and opportunities for advancement into investigative support and junior investigator responsibilities as experience and training develop.Employees will receive exposure to investigative techniques, skip tracing, process serving operations, insurance investigations, and specialized investigative services.Schedule: Minimum 20 hours per week with flexible scheduling options and opportunity for expanded hours based upon workload, performance, and company growth.Application InstructionsTo help us identify candidates who pay attention to details and can follow instructions, please include the following with your application:Attach your resumeInclude a brief paragraph explaining why this position interests youAnswer this question:"Tell us about a time you solved a problem, located information others could not find, or figured something out on your own."Bonus question: If you had access to public records and online research tools, what would you investigate just for fun?Compensation: $15.50 – $18.00 per hour DOE