Patient Access Team Lead - Emergency Department and Urgent Care

Job TitleWork with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children's. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.Department Specific Job DetailsFull TimeVarious ShiftsEducationHigh school diploma or GED is requiredAssociates degree is preferredExperience1+ years of experience in patient access or large hospital/medical front officeStrong communication and interpersonal skillsAbility to work tactfully with patients, staff, and interdepartmental customersProficient in customer service and data collection processesAbility to lead and motivate a teamKnowledge of healthcare billing regulations, insurance and compliance requirementsExcellent organizational and time-management skillsClarivate Certified Access Specialist Certification completion within one year of hire