Back of House Team Leader

At Chick-fil-A, the Manager position is more than just a job, it's an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds! We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest. THIS POSITION REQUIRES AVAILABILITY FROM 2PM-11PM DAILY. Responsibilities Lead the team with best practices Provide a remarkable guest experience to every guest Demonstrate the ability to work in all Front of House positions Know all basic food prep and safety Responsible for knowing what to do when the computer/register fails Count and verify registers and coupons Responsible for party trays and taking orders properly Demonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors) Must be able to read and interpret CEM reports Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places) Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.) Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons) Demonstrate the ability to close a shift and code end of shift items properly and effectively Must understand how to deal with customer/employee injuries (SEDGWICK) Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service) Know and be able to train on all policies Characteristics Team mindset Work with the existing team well You show you want to be here Integrity Heart Supports vision of the restaurant Leads by example Builds relationships Good communication Able to take vision, goals, core values and all information from leaders and communicate to each team member Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests A Manager should Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday Allocate at least two hours per week to planning Focus on systematically and effectively communicating all related goals and success factors to Team Members Qualifications Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism A passion for people and service 3 + years of leadership in the food industry Able to lead, coach and delegate a team of individuals in a fast paced environment Able to make quick decisions with the restaurant's best interest in mind Ability to develop others Eagerness to learn and improve yourself A commitment to quality in everything you do Open Availability Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.