Manager, Administrative Coordinator Program

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About The TeamThe global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders.What you’ll doAs the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation.ResponsibilitiesManage and lead a team of Administrative CoordinatorsMaintain an understanding of team workload and bandwidthDevelop and maintain adherence to the scope of the program and ensure individuals are set up for successMaintain an understanding of team and individual performance and quality of supportDevelop and maintain program documentation and guidelinesProvide regular and frequent feedback and coaching to individual team membersAddress program escalations, feedback, and concernsDevelop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authorityManage the headcount and capacity planning process in partnership with the ABP Program ManagerManage the onboarding and training (and associated logistics) for new Administrative CoordinatorsServe as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processesIdentify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvementsDrive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.Draft and distribute comms across the ABP Team and to key stakeholdersIdeate and implement process improvements for the global ABP ProgramDrive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of workingContribute to strategic planning and roadmapping for the global ABP ProgramSupport existing tools, processes, templates, playbooks, and knowledge management effortsExhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organizationWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum RequirementsExperience managing stakeholders and influencing critical client relationshipsExperience in headcount planning and hiring practicesExperience in project and program managementExperience as an Administrative or Executive Assistant or deep knowledge of the administrative support rolePreferred QualificationsExperience managing or leading individuals or a small teamExperience in managing global programsExperience mentoring, growing, and developing individual contributorsExperience managing bandwidth and balancing workloads of multiple individualsHybrid work at StripeThis role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).In-office expectationsOffice-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Working remotely at StripeA remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.We look forward to hearing from you.At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.Apply nowPlease find our California applicant personal information notice here.The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.