Lead Field Technician (Nashville)

Please note, this is an open-ended contract with a schedule rotation every 5 weeks. Travel is 75+ percent within the U.S., staying in a location anywhere from 2 days to 7 days and sometimes more. We are looking for candidates in Nashville, TN The Lead Technician will be responsible for the on-site management of teams of 2-6 workers performing installation, configuration, and troubleshooting of smart lock systems at commercial retail properties. This role requires experience leading a project team, a sound understanding of smart device technology, excellent customer service skills, and the ability to work independently in the field. Key Responsibilities: Management of Installer Teams: Organize, supervise, and direct teams of 2-5 device installers completing installation of security devices at retail stores. Serve as a subject matter expert on technical issues, ensure installation team adheres to written instructions and guidance, completes work in a timely manner, and maintains a professional appearance and demeanor at all times. Conduct training for installer personnel. Installation: Install smart lock devices at retail locations, ensuring proper functionality and integration with existing door systems and smart home networks. Configuration: Set up and configure smart locks, including connecting them to Wi-Fi networks, mobile apps, and other smart devices. Troubleshooting: Diagnose and resolve issues related to smart lock installation and functionality, providing on-site support as needed. Customer Interaction: Provide clear instructions and demonstrations to Installers on how install and configure smart lock systems, ensuring they are comfortable and confident in performing their tasks. Maintenance: Perform routine maintenance and software updates on installed devices to ensure optimal performance. Documentation: Maintain accurate records of installations, configurations, and customer interactions for reporting purposes. Safety Compliance: Adhere to all safety protocols and guidelines during installations to ensure the protection of both the installer and the client. Travel: Travel to various client locations, ensuring timely and efficient service delivery. Travel is 50+ percent and may be overnight, as we service various retail locations in a city; 3-4 day trips are possible, with some weekends. Qualifications: Experience: Previous experience managing IT project teams and/or installation teams in a retail setting. Experience installing smart home devices, particularly smart locks, is preferred. Experience with electrical work or carpentry is a plus. Technical Skills: Basic understanding of smart device technology, including Wi-Fi networks, mobile applications, and retail automation systems. Problem-Solving: Ability to troubleshoot technical issues on-site and provide effective solutions. Customer Service: Excellent communication and interpersonal skills, with a focus on proactively resolving issues in a high visibility retail environment. Attention to Detail: Precision in installation and configuration to ensure proper operation and security of the smart lock systems. Physical Requirements: Ability to lift and carry equipment and perform installations in various environments. Licenses/Certifications: Valid driver’s license and a clean driving record. Job Type: Contract Pay: $35.00 per hour Experience: Technical Leadership: 3 years (Required) IT Field technician: 2 years (Required) License/Certification: Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required) Willingness to travel: 100% (Required) Work Location: On the road